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Over the past decade, your customers have changed the ways in which they use translation management system (TMS) tools. Which industries, what departments, are using these systems? Why did they elect to purchase the software, how are they using it, and are they satisfied with the results? And most importantly, how should your company, as a provider of translation services, react to these changing needs? In late 2011, Common Sense Advisory invited buyers around the world to answer these questions. This report details their responses and provides insight for language service providers as well as vendors of TMS technologies.
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