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January 25, 2013
Seven Steps to Develop Key Performance Indicators
by Hélène Pielmeier  

 
Summary

Common Sense Advisory often advises language service providers (LSPs) to identify a company mission and corporate objectives as part of their basic annual business planning. The next step is to turn those objectives into key performance indicators (KPIs) in order to measure progress. In this brief, you will learn why you need KPIs, the seven steps to develop them, what to do with the results, and tips for maintaining your KPI program.


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Pages: 8
 

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