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Measuring the Productivity of Project Managers
by Benjamin B. Sargent, Vijayalaxmi Hegde
December 16, 2011
December 16, 2011

 
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Summary

Language service providers (LSPs) often ask how they can measure and improve the productivity of their project managers (PMs). Owners and executives reckon that measuring the efficiency of PMs can tell you a lot about the health of the firm and that improving the productivity of PMs will invariably improve the health of the company. However, to sustain productivity in the long run, human-delivered service firms like LSPs must take a broader approach. In this brief, we discuss productivity quantification for project management, the risk of over-measurement, and how to balance the drive for efficiency with quality-of-life measures for companies.


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Pages: 5
 

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