January 30, 2015
The State of the Interpreting Market
by Hélène Pielmeier, Donald A. DePalma  

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Language access policies and advances in technology have drastically changed the interpreting landscape. Spoken language services increasingly touch the general public in everyday situations. To assess the state of this fast-growing segment of the language services market, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries. This report focuses on four issues: the demand for interpretation, vendor sourcing practices, interpreter qualification requirements, and vendor management and measurement. Read the companion research for more details on on-site, conference, over-the-phone, and video interpreting.

Interpretation service providers can use this data to better understand buyer demand, decide on their interpretation focus, and refine their service offerings. For languages service providers that are new to interpreting services, this research will help them determine whether that market segment makes business sense for them. In this report, we cover:

  • Respondent Profile. We provide details on the profile of survey respondents.
  • The Demand for Interpretation. We present survey results on languages requested, past and future changes in the demand, and spend data.
  • Vendor Sourcing Practices. We cover data from buyers on procurement and supply chain models as well as methods to find and evaluate vendors.
  • Interpreter Qualifications. We outline buyers’ preferences in terms of interpreter training and certifications.
  • Vendor Management and Measurement. We review survey results tied to quality measurement practices, traits needed in vendors, and motives that cause buyers to terminate relationships.
  • Implications. We summarize what providers should do with this information based on the state of the interpreting market.

  • Industry Providers
  • Technology Vendors
Download an extract of this report

Pages: 33

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