TMS Customer Satisfaction
by Benjamin B. Sargent, Rebecca Ray
March 31, 2015
March 31, 2015

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To date, little research has been available on the level of satisfaction among decision-makers, practitioners, and end-users of TMS solutions. In October 2014, CSA Research surveyed 688 enterprise and supply side users, asking them about a range of customer satisfaction topics, including issues such as return on investment (ROI), product performance, and vendor interactions. These issues form an index of customer satisfaction, which will drive decisions about investment in the platform these companies decide to buy or use in the future. In the analysis, we highlight the differences between LSP and translation buyer responses. This research will help decision-makers evaluate their current platform and prepare for the future.

  • Global Leaders
  • Industry Providers
  • Technology Vendors
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Pages: 35

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