What does it take to succeed as a service provider in the fast-paced language services industry? LSPs come in all shapes and sizes, yet no single element defines a successful company. This extreme variability begs for structure and definition. As a result of the great feedback on our Localization Maturity Model for buyers of language services, CSA Research undertook the project of building a similar model to evaluate the maturity of language service providers, which we named LSP MetrixTM.
This report documents the progression of LSPs as they move from one stage of maturity to the next and the characteristics of providers at each level for all 70 evaluation factors.
In the report, we detail:
- The six LSP Metrix stages
- The 70 evaluation factors which are grouped into 19 assessment areas, which are themselves categorized into five dimensions
- How to use the model to perform a self-assessment