Although buyers often intuitively know when they have a
great vendor, they sometimes can’t tell whether a certain negative behavior is
the norm in the industry or their supplier’s performance is subpar. How do you know
what is unacceptable and what you should tolerate? In this brief, we list nine signs,
beyond the typical quality issues, that your LSP may not be providing you with
the level of service you deserve. We also provide concrete steps you can take
to address each issue.