Evaluating the Operational Maturity of Suppliers
by Hélène Pielmeier, Donald A. DePalma, Rebecca Ray
February 25, 2016
February 25, 2016

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Based on the successful adoption of the Localization Maturity Model (LMM) developed by CSA Research for buyers of language services, we now offer a similar model, LSP MetrixTM, to evaluate the maturity of LSPs. It provides 70 evaluation factors, grouped in 19 assessment areas, across six stages of LSP maturity. We categorize the criteria under five dimensions: business models, business direction, business development, service delivery, and resources.

Procurement teams and translation vendor managers can use this data to reduce the risk of selecting the wrong suppliers by:

  • Identifying and prioritizing vendor selection criteria that apply to their specific needs
  • Educating procurement colleagues to run more efficient purchasing processes for language services
  • Evaluating RFP responses objectively

  • Global Leaders
  • Technology Vendors
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Pages: 126

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