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How LSPs Quote Projects
by Hélène Pielmeier, Donald A. DePalma
May 31, 2016
May 31, 2016

 
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Summary
The quoting process can appear enigmatic for buyers of language services. Even when they send the same files to different language service providers, they get different questions, response times, degree of details in the proposal, pricing schemes, and turnaround times.

In November and December 2015, CSA Research interviewed 22 LSPs to investigate how they quote projects. This report provides localization and procurement managers with a unique opportunity to look under the hood of LSP operations. They can use this information to effectively submit requests that better meet their cost control, speed, and quality goals. This report covers:

  • Many Hands Touch Quote Requests. We cover the people involved in the process and the degree of effort required to come up with the numbers.

  • The Quoting Process. We deconstruct the phases of the process and how LSPs assemble them based on quote type.

  • Automation Usage. We present tools that facilitate quote production, the benefits of automation, and the reticence to change (with an Appendix with screenshots of quote submission portals).

  • Pricing Calculations. We explain pricing approaches and strategies that LSPs deploy to win business.

  • Turnaround Time Calculations. We summarize LSP tactics for calculating and compressing project timelines.

  • Advice on Submitting Quote Requests. We describe best practices for buyers.

  • Recommendations. We present recommendations for localization managers who seek to improve project estimation processes.

  • Information Sources. We provide details on interviewee profiles.

  • Related Research. We recommend other CSA Research reports and briefs that provide additional data and analysis on rates and pricing strategies.

Availability
  • Global Leaders
  • Technology Vendors
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Pages: 52
 

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