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How to Manage Freelancers: Lessons Learned from LSPs
by Rebecca Ray, Hélène Pielmeier
July 29, 2016
July 29, 2016

 
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Summary
Though not yet a trend, CSA Research observes more companies considering the option of directly managing the freelance linguistic talent responsible for generating their multilingual customer experience. This brief outlines why organizations choose to adopt this model, followed by guidance for: 1) resource manager profiles and responsibilities; 2) required technology; 3) talent acquisition tips; 4) training; and 5) performance monitoring.

Availability
  • Global Leaders
  • Technology Vendors

Pages: 12
 

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