Interpreters at the Push of a Button
by Hélène Pielmeier, Donald A. DePalma
August 31, 2016
August 31, 2016

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In this report, we introduce the term “interpreting delivery platforms” (IDP) to describe applications designed to support the delivery of spoken-word language services. They include systems for over-the-phone interpreting (OPI), video remote interpreting (VRI), remote simultaneous interpreting (RSI), and machine interpreting (MI).

In March through June 2016, CSA Research conducted 45 interviews and demos with tech vendors, users of such technologies, and interpreting experts. This report provides guidance to both buyers of interpreting services and languages service providers to ensure they select fit-for-purpose solutions. Tech vendors will gain a better understanding of the competitive landscape they face.

  • IDP Overview. We explain the basics of interpreting delivery platforms, including definitions, benefits, pros and cons, and target audiences.
  • Selecting an IDP. We examine challenges to choosing a system, elements that affect the decision, specialized vs. generic tools, elements to look for, and pricing models.
  • Closer Look at IDPs. We present examples of interfaces, equipment, and features to guide potential buyers with options to consider.
  • Recommendations. We deliver advice to ensure successful deployments.
  • Information Sources. We provide details on interviewee profiles.
  • Related Research. We recommend other CSA Research reports and briefs that provide additional data and analysis on interpreting.

  • Global Leaders
  • Industry Providers
  • Technology Vendors
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Pages: 40

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