Organization: Building Excellence at Every Stage
by Rebecca Ray, Donald A. DePalma
February 23, 2017
February 23, 2017

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CSA Research carried out an extensive data collection and analysis exercise in preparation for Localization Maturity ModelTM (LMM) 3.0. We conducted a comprehensive survey of enterprise buyers of language services in 15 countries in June and July 2016. We asked about five strategic areas - governance, strategy, process, organizational structure, and automation. We ran 6,657 correlations based on the data collected, of which we are publishing a small percentage in a series of six briefs.

International revenue per localization employee continues its impressive run. However, teams still fight for sustained attention and engagement from their executives and peers to prove the value of the language function. In this brief, we focus on organizational structure and:

  • Make the case for benchmarking it
  • Shed light on why translation groups don't magically transform themselves into centers of excellence overnight
  • Provide data for several areas that organizations can use to benchmark their language functions: level of responsibility, reporting hierarchy, and degree of centralization
  • Recommend that localization teams tie organizational issues to revenue when promoting globalization
For an overview of localization maturity and how these five areas directly affect your organization's chances for international success, see why benchmarking localization maturity matters.

  • Global Leaders
  • Industry Providers
  • Technology Vendors

Pages: 15

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