Is Recommending Centralization Always the Best Option?
by Hélène Pielmeier, Rebecca Ray
April 26, 2017
April 26, 2017

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Language service providers commonly recommend that clients centralize their procurement function. While decentralized operations are easier to penetrate, the lack of consolidation across various groups means that LSPs have to exert more sales and account management effort to capture the work and properly take care of clients. However, is recommending the centralization of the globalization function the right choice not just for vendors but also for their customers?

In this research, we explore the benefits of centralization. The data we present comes from a comprehensive survey that CSA Research conducted in 2016 with 90 enterprise buyers of language services in 15 countries.We present: the state of centralization at buy-side organizations, the pros and cons of centralization, the best advice to provide buyers on whether to consolidate their translation and interpreting efforts into a single function, and an understanding how client centralization affects your business.

  • Technology Vendors
  • Industry Providers

Pages: 9

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