Taking the Plunge: Why Develop Software?
by Benjamin B. Sargent, Arle Lommel
November 20, 2017
November 20, 2017

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The decision to develop software in-house is a difficult one for many LSPs. Although some begin early in their history, others wait until they have a more mature business before they create their first proprietary solutions. It’s a delicate balance: If they wait too long, they may miss growth opportunities, but jumping too soon can result in unfocused and wasted effort. However, by the time they reach Stage 4 in the LSP Metrix™ maturity model, our research shows that software development becomes an imperative. 

The need for production efficiency and service differentiation, throughout an LSP's life cycle, are the most important triggers for the creation of bespoke systems. 
This report decribes three approaches to technology adoption available to LSPs, identifies the triggers that lead them to build their own systems, and discusses the stages during which different types of companies may begin development efforts. This research draws on qualitative data collected in surveys and interviews of 30 LSPs in early 2017 – as well as hundreds of surveys, briefings, and advisories conducted by CSA Research in recent years. 

  • Industry Providers
  • Technology Vendors

Pages: 11

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