Align Your Localization and Enterprise KPIs
by Arle Lommel, Rebecca Ray, Hélène Pielmeier
March 28, 2018
March 28, 2018

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Finding the right key performance indicators (KPIs) to measure the success of your localization efforts challenges even the most sophisticated global companies. Many organizations get no further than internal metrics focused on their language processes or technology, such as translation memory leverage and on-time delivery statistics. Some branch out and rely on broader organizational measures, like customer satisfaction, reduced support calls, and brand loyalty. In this report, we go a step further and offer an eight-step approach that links both internal and external metrics into powerful indicators that offer predictive capabilities essential for translation and localization directors to manage their business.

  • Global Leaders
  • Technology Vendors

Pages: 11

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