LSP Metrix: Characteristics of Stage 1 LSPs
by Hélène Pielmeier
March 14, 2018
March 14, 2018

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This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 1. For sources and methodology, refer to "LSP Metrix: Introduction to the Data Highlights Series."


  1. Average annual revenue
  2. Percentage of LSPs that grew, stagnated, and experienced a setback
  3. Average revenue from the top three clients
  4. Average number of active clients
  5. Average percentage revenue derived from sales to other LSPs
  6. Breakdown of revenue from the existing client base, new clients won during the year, and win-backs of inactive clients
  7. Breakdown of revenue for sales of language services versus language technology
  8. Percentage of LSPs that self-identify as service provider and those that also self-identify as a technology provider
  9. Percentage of LSPs that have adopted the following technologies: translation management system (TMS), interpreting management system (IMS), translation memory (TM), and machine translation (MT)
  10. Percentage of LSPs that have achieved ISO 9001 and ISO 17100 certifications
  11. Average number of employees plus a breakdown for seven functional areas: executives, mid-level management, marketers, salespeople, account managers, project managers, and vendor managers
  12. Percentage of LSPs in each geographic region we track that are at that stage
  13. Average volume of words translated
  14. Percentage of companies that are privately-owned
  15. Average number of physical offices
  16. Average number of years in business
How LSPs Can Use This Research

  • Get an introduction to Stage 1
  • Better understand where you fit in when you perform an LSP Metrix self-assessment
  • Benchmark your organization against LSPs with a similar baseline maturity
  • Compare your performance to more evolved competitors
  • Identify where you lag so you can prioritize areas to fix
  • Define the right strategy so your organization can move to the next stage
Other Titles in This Series
This file is part of a multi-piece series.

  • Industry Providers
  • Technology Vendors

Pages: 5

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