Why Buyers Should Respond to LSP Satisfaction Surveys
by Hélène Pielmeier
June 21, 2013
June 21, 2013

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Many language service providers (LSPs) request that translation buyers respond to satisfaction surveys. Most are post-project evaluations conducted periodically or annual surveys. However, LSPs aren’t alone in soliciting your opinion on their service. It seems that every website, fast food franchise, and hotel wants to confirm the quality of your experience with them. Why should you take time out of your business day to respond to these requests? We won’t address the issue of how good your hotel stay was. However, we can tell you that the service you receive from LSPs will be improved by your feedback, whether you are happy or dissatisfied.

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