Portal-Based Client Interactions
by Benjamin B. Sargent, Hélène Pielmeier
January 02, 2014
January 02, 2014

Download this research
The adoption − some say “imposition” – of portals for client interactions has been a hot topic for many years. Some people sing the praises of portal-based interactions while others lament the loss of “personal touch.” 

This report is written for the strategic planners and information technology (IT) staff at language service providers (LSPs). In it, we describe the benefits of client portals and the options for online interaction that buyers find in the marketplace. Our findings underscore the importance of portal investment to meet client expectations for convenience and speed.

For this research, we completed two dozen product demos and interviews on client portals, discovering a range of opinions – mostly positive – on the benefits of their adoption, whether deployed by the LSP, the client, or a third party.

  • Industry Providers
  • Technology Vendors
Download an extract of this report

Pages: 40

Related research
Find similar research by  

Terms of Use | Privacy Statement | Contact Us
Copyright © 2019 Common Sense Advisory, Inc. All Rights Reserved.