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Assessing Language Service Provider Performance
by Inna Geller, Donald A. DePalma
September 10, 2010
September 10, 2010

 
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Summary
Translation buyers typically gauge their satisfaction with language service providers based on the linguistic quality of their output. We have long argued that quality of service is measurable, too, and should be a component of any assessment (see “Beggars at the Globalization Banquet,” Nov02). In this brief, we discuss recent interviews with buyers in the life sciences sector and their experiences with linguistic quality and vendor service assessments. We also flag issues uncovered in our survey on vendor management (see “How Buyers Manage Translation Suppliers,” Aug10).

Availability
  • Global Leaders
  • Technology Vendors

Pages: 4
 

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