The Well-Tempered Language Service Level Agreement
by Donald A. DePalma
September 09, 2010
September 09, 2010

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Half of translation buyers in North America require service level agreements with their language service providers, while nearly 70% of European companies do (see “How Buyers Manage Translation Suppliers,” Aug10). This brief outlines the major components of service level agreements (SLAs). But don’t just take our word for what should be in this document. Work with your counsel and purchasing department to craft an SLA that makes sense for your company (see “Strategic Procurement of Language Services,” Jul10).

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Pages: 6

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