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User Forums: Getting Global Participation
by Benjamin B. Sargent
January 01, 2010
January 01, 2010

 
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Summary
With the escalating importance of community-based interactions for brand-building, customer service, and even revenue generation, this research examines current best practices and updates our take on content and logic requirements for global customer experience in online user forums. The Quick Take also includes pitfalls to avoid when setting up an online community.

Availability
  • Global Leaders
  • Industry Providers
  • Technology Vendors

Pages: 6
 

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