Telephone Interpretation Procurement
by Nataly Kelly
June 26, 2009
June 26, 2009

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In the spring of 2009, we issued a call for participation to a select sampling of buyers of phone-based interpreting services in key geographic areas. We approached decision-makers at organizations in dozens of vertical markets, ranging from health care to consumer products. We also targeted purchasers in every major tier, from accounts with the largest volumes to smaller-scale users. In this report, we reveal what 144 telephone interpreting buyers had to say about how they make their purchasing decisions, what they are spending, and what they value most in their providers.

  • Global Leaders
  • Industry Providers
  • Technology Vendors
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Pages: 36

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