The Buyer-Supplier Quality Gap
by Nataly Kelly, Donald A. DePalma
September 29, 2008
September 29, 2008

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How do vendors and purchasers of translation services view quality? Where do their ideas about quality align, and where do they diverge? Based on our surveys of both groups, this 19-page report discusses the differences between buyer and supplier perspectives on the topic of translation quality. This report reveals the differences in viewpoints between LSPs and their clients in the areas of vendor humility, customer service, branding importance, linguists' subject matter expertise, and more. It also provides suggestions for closing the quality gap.

  • Global Leaders
  • Industry Providers
  • Technology Vendors

Pages: 19

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