| 
   
Global Watchtower
1 - 25 out of 759
Stop Chanting “Quality, Service, and Price.” Promote Organizational Maturity Instead.
Nearly every language service provider that we speak with struggles to distinguish itself from its many competitors. LSPs often promote quality, customer service, and price as the reasons why buyers should select them. Yet those three attributes make poor differentiators in the eyes of customers who hear exactly the exact claims from all the LSPs seeking

Read More...
An Overview of the Language Services Market: 2015
CSA Research published its much anticipated annual report, “The Language Services Market: 2015,” in early July. Let’s highlight some of the most interesting points: The market continues to grow. The 2015 market for outsourced language services and supporting technology is US$38.16 billion. This shows a growth rate of 6.46% which

Read More...
U.S. Patent Board Invalidates TransPerfect Patent
Just when we thought it was safe to shred our voluminous hardcopy listings of patent applications, we found ourselves reviewing the text of US patent 6857022 for one-click website translation. Why? Last week the U.S. Patent Trial and Appeal Board (PTAB) determined that the patent is invalid because it lacks a proper written description.That follows

Read More...
Welocalize Recapitalizes with Norwest Equity Partners
Earlier this week, CEO Smith Yewell of Welocalize, told us about the company's newest investor, Norwest Equity Partners (NEP), a private equity group (PEG). Norwest bought out Riverside Partners, which had made a large investment late 2010. Yewell would not disclose the stake that Norwest has in Welocalize, #9 on CSA Research's 2014 list of the world's

Read More...
Three Tips to Take Control of Client Language Reviews
Client language reviews – often called in-country or third-party reviews – are notorious for causing delays and frustrations for all parties involved. Reviewers may alter the meaning of translations, introduce mistakes, fall into an editing black hole, or sit on review files for months. Yet linguistic validation fulfills an important role

Read More...
Euroscript Buys Foreign Exchange Translations and Increases Presence in the U.S. Market
Luxembourg-based euroscript International (#7 on CSA Research's 2014 list of the largest LSPs) announced today that it acquired Foreign Exchange Translations (FXTrans), a U.S.-based specialist in medical translations. The deal will close by the end of May 2015. In a press release, euroscript CEO Mark Evenepoel said that the two companies complement

Read More...
Five Tips to Develop the Skills of Your Salespeople
Increasing sales is an evergreen topic for language service providers. Even when executives chart a solid course and have a solid sales structure and methodology in place, they always inquire on ways to get better and faster results when training rookies, bringing a struggling salesperson back on track, or trying to over-perform. Our research shows

Read More...
Why Participate in the 2015 Global Market Survey?
CSA Research’s annual survey of the language services and technology market is still open and will be until April 30th. You can take the survey here. Why should you participate in the survey? You make the industry more visible. The mainstream media regularly cites data from this survey in articles about the language sector. Read recent

Read More...
TMS Vendor XTRF Selected to Represent Poland in Silicon Valley V4 Tech Match
It’s been 25 years since the Iron Curtain fell, and post-Communist Central Europe is full of entrepreneurial ambitions. In 1991, Czechoslovakia (now Czech Republic and Slovakia), Hungary, and Poland formed a trading block called The Visegrád Group of nations. This alliance traces its roots back to a meeting that took place in 1335, in the

Read More...
Should Buy-Side Localization Managers Own the Localization Budget?
Many buyers scramble to stretch flat budgets to cover an expanding number of markets, products, and publishing platforms each year. To collect updated data about how they manage their language service spend, CSA Research conducted interviews with managers and directors responsible for translation and localization budgets at 37 global companies in 10

Read More...
Moravia Reaches US$100 Million in Revenue – and Changes Ownership
Moravia, #15 on CSA Research’s list of the world’s largest language service and technology companies, told us last week that it booked US$100 million revenue for 2014. That’s a big leap from the US$67.7 million that the company earned in 2013, part of which CEO Tomas Kratochvil in a briefing last week largely attributed to increasing

Read More...
Business is Booming! Demand for Interpreting Services Continues to Climb
In CSA Research’s 2014 annual market study, we computed that the opportunity for interpreting services and technology represents 17% of the total language services market (this year’s survey is under way - click here to participate). In addition, 14% of respondents told us that on-site interpreting is their fastest-growing service. To

Read More...
How's Business? The 11th Annual CSA Research Global Market Study Is Open
It's hard to believe, but CSA Research is beginning work on its eleventh review of the language services market with our annual Global Market Survey. You can take the survey here (or paste http://goo.gl/Iy9mIw into your browser).  Every year since 2010 we have polled a representative sample from a database of tens of thousands of language service

Read More...
Are LSPs Ready for Performance Transparency?
Consumers and business buyers have become accustomed to information at their fingertips. They can check on the step-by-step progress of deliveries, view photos of their car as it’s being repaired, and learn about the performance of doctors, professors, and other professionals before meeting with them. Why should translation providers be any less

Read More...
Can LSPs Become the Exclusive Language Service Vendor for their Clients?
Becoming the go-to supplier or preferred language partner is a core goal of many language service providers. To do so, most LSPs prefer what we call the “asphyxiation route.” They provide any language service under the sun in order to keep competitors off their turf. But the route to becoming the vendor of choice is quite different. In

Read More...
Litigation (L8n) in the Language Services and Technology Sector
The term "litigation" (or L8n, as we've taken to calling it inside CSA Research) has unfortunately entered the glossary for the language sector, with two cases representing disputes over intellectual property. A third involves a disagreement between the founders of one of the industry's largest providers.  First of all, the long-running MotionPoint-TransPerfect

Read More...
Introducing MarketFlex Research on Translation Management Systems
Enterprise buyers of translation management technology invest in more than just features. They enter a key supplier relationship with a vendor whom they expect will support and improve the solution over the five to 10 year period that software is expected to operate. Current users and prospective buyers alike seek guidance and insight into the current

Read More...
Lionbridge to Buy CLS Communication as Market Consolidation Continues
Lionbridge, the largest company on CSA Research’s list of the top 100 commercial LSPs in 2014, announced that it would buy Switzerland-based CLS Communication (#11) in a deal expected to close in the first few months of 2015. Once it does, Lionbridge will be on track to be a US$600 million company. We asked Lionbridge’s Chief Sales

Read More...
The Linguistic Quality Paradox – And What You Can Do about It
Many products and services are now delivered in 11 to 20 languages at first release. The list of languages often includes not only Chinese, Japanese, and Korean, but also Indonesian, Russian, and Turkish. It can be a real challenge for both translation buyers and language service providers (LSPs) to guarantee an acceptable level of quality. How can

Read More...
28 Language-Related Companies Made the Inc. 5000 List of Fastest-Growing Firms in the United States
Inc. magazine publishes an annual list of the fastest-growing private companies in the United States. This year’s list includes 28 companies dealing with language, from a technology, learning, or language services providers (LSPs) standpoint. All of these compares are growing at a significantly faster rate than the industry-wide average market

Read More...
Lionbridge Protects Its Connectivity Strategy with Purchase of Middleware Provider
Last week Lionbridge announced that it acquired Clay Tablet, a supplier of software that integrates content management systems (CMSes) with translation processes and technology. Lionbridge said that its new acquisition would operate as an independent company. We spoke separately with Clay Tablet founder and CEO Robinson Kelly and Lionbridge’s

Read More...
Will Going International Help LSPs Grow?
Most language service providers consider international expansion sooner or later. Some do it early on, while some wait to be more established to proceed. LSPs open offices abroad for a variety of reasons such as growing the business, improving client service, or developing a competitive advantage via low-cost production centers. However, whatever their

Read More...
Interpreting Survey Update
Common Sense Advisory research shows that the demand for interpreting services is growing, but suppliers have a tough time matching that demand to their supply of interpreters. Why is that such a problem? The most common type of interpreting occurs face-to-face or on-site. That means service providers have to deliver the right interpreter to the right

Read More...
Can Social Media Boost Your Language Services Business?
Social media provides a window for the rest of the world to learn more about language service providers and their capabilities. But we see too many LSPs take the plunge without developing a strategy or thinking about how social media will help them advance their larger marketing objectives. Too often, they have “joined the conversation”

Read More...
Of Indic languages and their mysteriously low purchasing power
Consider these three facts: First, India’s offline purchasing power is ranked third in the world, next only to the US and China. Second, huge swathes of Hindi, Bengali, Kannada, Telugu, Tamil and other Indian language populations are already online and the number is only set to skyrocket. Finally, the latest round of investment in Indian e-commerce

Read More...
1234567891011121314151617181920...

  
Refine Your Search
  Date
Skip Navigation Links.
Skip Navigation Links.




 
 
Terms of Use | Privacy Statement | Contact Us
Copyright © 2015 Common Sense Advisory, Inc. All Rights Reserved.