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The ROI of Customer Engagement
The Business Case for Localizing the Global Customer Journey
by Donald A. DePalma, Rebecca Ray, September 15, 2017, 35 Pages View abstract 
Consumers and businesspeople have more choices than ever before. With rare exceptions, they can buy whatever they want, from wherever they want, whenever they want. All that typically stands in the way of buyers getting what they want is their ability . . .
 
Financial Benchmarks for Global Enterprises: Language Services Spend
by Rebecca Ray, Donald A. DePalma, September 01, 2017, 18 Pages View abstract 
An organization’s ability to deliver a winning global customer journey depends on two core elements: 1) the maturity of its localization team; and 2) the degree to which all groups enterprise-wide have globalized their business processes and . . .
 
Financial Benchmarks for Global Enterprises: Organizational Maturity
by Rebecca Ray, Donald A. DePalma, September 01, 2017, 20 Pages View abstract 
An organization’s ability to deliver a winning global customer journey depends on two core elements: 1) the maturity of its localization team; and 2) the degree to which all groups enterprise-wide have globalized their business processes and . . .
 
The Top 100 Language Service Providers: 2017
by Donald A. DePalma, Hélène Pielmeier, August 11, 2017, 3 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. The list includes four ties, resulting in 104 companies claiming or sharing the top 100 spots. The two-letter country codes listed correspond . . .
 
Financial Benchmarks for Global Enterprises: International Revenue
by Rebecca Ray, Donald A. DePalma, July 31, 2017, 21 Pages View abstract 
An organization’s ability to deliver a winning global customer journey depends on two core elements: 1) the maturity of its localization team; and 2) the degree to which all groups enterprise-wide have globalized their business processes and programs . . .
 
Leading Language Service Providers by Region
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
 
CSA Research's comprehensive annual report on the state of the industry revealed the world's leading providers of translation, localization, and interpreting services (see "Who's Who in Language Services and Technology: 2017 Rankings," Jun17). We . . .
 
The Top 100 LSPs in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 3 Pages View abstract 
Our comprehensive annual report on the state of the industry revealed the world’s leading providers of translation, localization, and interpreting services (see “Who’s Who in Language Services and Technology: 2017 Rankings,” . . .
 
The Top LSPs in Africa in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: 2017 . . .
 
The Top LSPs in Asia in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: 2017 . . .
 
The Top LSPs in Eastern Europe in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Latin America and the Caribbean in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in North America in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Northern Europe in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Oceania in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Southern Europe in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Western Europe in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
Benchmarks for Language Service Providers: 2017
by Hélène Pielmeier, Donald A. DePalma, June 30, 2017, 12 Pages View abstract 
Providers are always eager to compare their performance against that of their peers. In CSA Research’s annual survey of the language services market, we ask about a range of factors that characterize LSPs. In this brief, we provide an introduction . . .
 
The Language Services Market: 2017
Annual Review of the Services and Technology Industry That Supports Translation, Localization, and Interpreting
by Donald A. DePalma, Robert G. Stewart, Arle Lommel, Hélène Pielmeier, June 30, 2017, 51 Pages View abstract 
More than seven billion people live in nearly 200 countries and speak roughly 7,000 languages. Country-specific laws and business practices combine with these languages and dialects to create hundreds of locales, each a unique blend that requires linguistic, . . .
 
Who’s Who in Language Services and Technology: 2017 Rankings
Ranking of Global and Regional Providers
by Donald A. DePalma, Robert G. Stewart, Arle Lommel, Hélène Pielmeier, June 30, 2017, 51 Pages View abstract 
Tens of thousands of providers around the globe work with hundreds of thousands of professional linguists to deliver services such as translation, interpreting, and localization to organizations and individuals. This active and growing global industry . . .
 
The Language Services Market: Research Methodology
by Donald A. DePalma, Hélène Pielmeier, June 28, 2017, 7 Pages View abstract 
At CSA Research, we strive for transparency and integrity in all of our research. This brief explains our methodology and answers the most frequently asked questions (FAQs) about our global market sizing estimates and our rankings of the largest language . . .
 
Localization Maturity Model: Release 3.0
Benchmarking Your Globalization Journey
by Rebecca Ray, Donald A. DePalma, May 03, 2017, 39 Pages View abstract 
You can't meet today's global market expectations or outpace local competitors with old-school practices. A more demanding business landscape requires more responsive localization. Sophisticated procedures and behaviors that previously characterized more . . .
 
TechStack: Translation Quality and In-Context Review Tools
by Arle Lommel, Donald A. DePalma, March 24, 2017, 17 Pages View abstract 
Translation quality assurance and assessment (TQA) and in-context review tools assist linguists in identifying errors in translated content and fixing them. They play a vital role in helping translation providers and requesters alike understand how well . . .
 
Mobile and Speech Raise the Bar for Localization
by Donald A. DePalma, March 08, 2017, 9 Pages View abstract 
Over the last 20 years, the computer has morphed into an essential and increasingly personal part of life as the cost, size, and complexity of devices plummeted. What's next? Phones, wearables, and the Internet of Things will place more connectivity and . . .
 
Automation: Implementing Technology within Limits
by Rebecca Ray, Donald A. DePalma, February 23, 2017, 11 Pages View abstract 
CSA Research carried out an extensive data collection and analysis exercise in preparation for Localization Maturity ModelTM (LMM) 3.0. We conducted a comprehensive survey of enterprise buyers of language services in 15 countries in June and July . . .
 
Organization: Building Excellence at Every Stage
by Rebecca Ray, Donald A. DePalma, February 23, 2017, 15 Pages View abstract 
CSA Research carried out an extensive data collection and analysis exercise in preparation for Localization Maturity ModelTM (LMM) 3.0. We conducted a comprehensive survey of enterprise buyers of language services in 15 countries in June and July 2016 . . .
 
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