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Lessons from the Dark Side
What Buyers and Suppliers Can Learn from Each Other
by Inna Geller, Donald A. DePalma, Nataly Kelly, July 11, 2011, 29 Pages View abstract 
There are two sides to every story, but buyers and suppliers seldom have an opportunity to hear the other side of the tale. During language industry forums and conferences, people on the demand side try to avoid contact with vendors, fearing that they . . .
How Life Sciences Firms Buy Translation
What Matters Most to Pharmaceutical and Medical Device Localization Clients
by Inna Geller, Nataly Kelly, October 15, 2010, 42 Pages View abstract 
This report offers a detailed look at market opportunities for translation and localization services in the pharmaceutical and medical device sectors. Based on interviews with major buyers of translation and related services in the life sciences field, . . .
Assessing Language Service Provider Performance
by Inna Geller, Donald A. DePalma, September 10, 2010, 4 Pages View abstract 
Translation buyers typically gauge their satisfaction with language service providers based on the linguistic quality of their output. We have long argued that quality of service is measurable, too, and should be a component of any assessment (see “Beggars . . .
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