| 
   
  
Refine Your Search
Display:




Refine by:
  Date
Skip Navigation Links.
Skip Navigation Links.
Skip Navigation Links.
Skip Navigation Links.

View a list of common keywords
1 - 25 out of 162
1234567
How LSP Project Management Teams Are Set Up
by Hélène Pielmeier, February 23, 2018, 8 Pages View abstract 
While most language service providers have at their core a group of individuals responsible for coordinating jobs, what they call this team and how they organize it varies greatly. CSA Research surveyed more than 250 heads of project management groups . . .
 
Data Visualization Series
by Hélène Pielmeier, February 15, 2018, 1 Pages View abstract 
 
CSA Research produced a series of data visualizations to enable language service providers to benchmark their organization. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: . . .
 
Interpretation Technology Adoption Patterns at LSPs
by Hélène Pielmeier, February 01, 2018, 8 Pages View abstract 
Interpretation represents 15.47% of the total language services market in 2017 "The Language Services Market: 2017,” (pages 17-21). It is a human-to-human business that can be delivered without the aid of specialized technology. However, software . . .
 
AI Is Changing How LSPs Manage Projects
by Hélène Pielmeier, Arle Lommel, January 31, 2018, 11 Pages View abstract 
Until recently, language service providers (LSPs) relied entirely on humans to oversee projects and execute individual tasks, sometimes using software to assist them. Over the last few years, CSA Research has observed a growing number of language . . .
 
TechStack: Automated Content Enrichment
by Arle Lommel, Hélène Pielmeier, Donald A. DePalma, January 29, 2018, 15 Pages View abstract 
Automated content enrichment (ACE) is an emerging technology that parses source and target text, creates links to relevant external resources, and can supply additional information such as terms, concepts, dates, or products. ACE makes content more . . .
 
LSP Business: Average Number of Clients (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting strategic and sales planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Business: Average Percentage Revenue from Top Three Customers (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting strategic and sales planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Account Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the account management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Staffing: Average Number of Executives (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the executive function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Marketers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the marketing function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Mid-Level Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the mid-level management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: . . .
 
LSP Staffing: Average Number of Project Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the project management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Staffing: Average Number of Salespeople (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the sales function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
LSP Staffing: Average Number of Vendor Managers (2017)
Six Correlations to Benchmark Your Staffing Levels
by Hélène Pielmeier, January 24, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs making investments in the vendor management function. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017 . . .
 
LSP Differentiation: The Struggle to Stand Out
by Hélène Pielmeier, January 18, 2018, 7 Pages View abstract 
Language service providers have a challenging time defining a unique selling proposition (USP) that makes them stand out from the competition. Based on data from 416 respondents to our global market survey and 305 LSP websites that we analyzed, we present . . .
 
Career Progression for Project Managers
by Hélène Pielmeier, December 22, 2017, 12 Pages View abstract 
After a few months or years on the job, even the best project managers can feel like they reached a career dead end. Some leave for a better job, others experience a slump in their performance. This reality poses a challenge for businesses to retain and . . .
 
Hiring Project Managers
by Hélène Pielmeier, December 22, 2017, 8 Pages View abstract 
Recruiting skilled project managers can prove to be a tough exercise for language service providers seeking well-rounded individuals capable of thriving in a fast-paced environment. To assess LSP practices for hiring PMs, CSA Research surveyed more than . . .
 
Incentivizing Project Managers
by Hélène Pielmeier, December 22, 2017, 4 Pages View abstract 
Many language service providers complain that it is becoming increasingly harder to retain their production staff and that turnover costs add up. Financial incentives contribute to increasing job satisfaction and to aligning team members with corporate . . .
 
Will AI Eliminate the Need for Project Managers?
by Hélène Pielmeier, Arle Lommel, December 13, 2017, 10 Pages View abstract 
Project management is an essential ingredient for a successful, profitable language service provider. Until recently, LSPs relied entirely on humans to oversee projects and execute individual tasks, sometimes using software to assist. Over the last few . . .
 
The State of Project Management at LSPs
by Hélène Pielmeier, November 30, 2017, 9 Pages View abstract 
Project management is the cornerstone of most language service providers that rely on human skills to coordinate translation or interpreting jobs. CSA Research conducted a survey of more than 350 individuals who manage PM teams at LSPs. In this report, . . .
 
Streamlining Interpreter Bookings
by Hélène Pielmeier, October 09, 2017, 7 Pages View abstract 
Managing pools of interpreters and large volumes of booking requests can be a daunting task. Many organizations still rely on ad hoc solutions that fail to meet their needs. This research piece outlines the core decisions you need to make before you start . . .
 
Disintermediation in the Language Supply Chain
by Hélène Pielmeier, September 14, 2017, 6 Pages View abstract 
Eliminating the middleman has been the goal of banking, retail, and tourism firms as they cut overhead and deal more directly with their customers. Language services are not exempt from this move toward disintermediation. In this report, we explore how . . .
 
The Top 100 Language Service Providers: 2017
by Donald A. DePalma, Hélène Pielmeier, August 11, 2017, 3 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. The list includes four ties, resulting in 104 companies claiming or sharing the top 100 spots. The two-letter country codes listed correspond . . .
 
Sales Cookbook – Account Management: Nurture and Develop Clients
by Hélène Pielmeier, July 26, 2017, 25 Pages View abstract 
The customer base of language service providers represents the most critical part of their business. Successful LSPs rely on superior deliverables, responsive customer service, and developing strong relationships with clients to retain and grow these . . .
 
Sales Cookbook – Management: Oversee the Implementation
by Hélène Pielmeier, July 26, 2017, 22 Pages View abstract 
Successful language service providers have strong sales management in place dedicated to training, mentoring, and strategy deployment. This module of the CSA Research “Sales Cookbook” guides LSPs on how to formalize sales management. This . . .
 
1234567
 
 
Terms of Use | Privacy Statement | Contact Us
Copyright © 2018 Common Sense Advisory, Inc. All Rights Reserved.