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CEO Characteristics that Create Successful LSPs
by Stephen Henderson, December 21, 2016, 11 Pages View abstract 
In June 2016, CSA Research published the results of its Annual Survey of the language industry, with ranking lists of the top 100 global LSPs and largest LSPs in the world’s nine regions. We identified the top executives at the 191 companies that . . .
 
How Translators’ Perception of MT Affects Deployments
by Stephen Henderson, October 26, 2016, 11 Pages View abstract 
Freelancers sit at the front lines of translation production and their views on machine translation (MT) have a direct effect on an organization’s ability to deploy solutions. They can make or break initiatives to leverage the technology. In . . .
 
The Top 10 Telephone Interpreting Companies: 2016
by Stephen Henderson, August 31, 2016, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .
 
The Top 20 On-Site Interpreting Companies: 2016
by Stephen Henderson, August 31, 2016, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .
 
The Top 100 Language Service Providers: 2016
by Stephen Henderson, August 03, 2016, 3 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. The list includes four ties, resulting in 104 companies claiming or sharing the top 100 spots. The two-letter country codes listed correspond . . .
 
The Fastest Growing LSPs: 2016
by Stephen Henderson, July 29, 2016, 5 Pages View abstract 
Companies often measure success through their growth relative to peers. This brief presents the ranking of the fastest-growing language service providers (LSPs) based on revenue, the most common measure of a rising business. It draws on LSP-reported financial . . .
 
The Language Services Market: 2016
Annual Review of the Services and Technology Industry That Supports the Delivery of Translation, Localization, and Interpreting
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2016, 100 Pages View abstract 
People around the world prefer communicating in their native tongue. That fact will drive the language industry to US$40 billion in revenue for 2016. To support this growth, language service and technology providers are extending their repertoire beyond . . .
 
Piracy Rates for Localized Software
by Arle Lommel, May 24, 2016, 10 Pages View abstract 
Software piracy – the illegal copying, distribution, or use of unlicensed applications – is a major global concern for IT-oriented enterprises. This brief considers the role of localization on piracy by determining per-language piracy rates . . .
 
Consumer Language Preferences by Country
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 1 Pages View abstract 
Reports from CSA Research on the behaviors and preferences of information consumers definitively prove that far fewer consumers will buy or even consider products and services if they’re not provided in their mother tongue (see “Can’t . . .
 
Consumer Language Preferences for Brazil
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Brazil and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for China
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in China and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for Egypt
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Egypt and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for France
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in France and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for Germany
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Germany and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for Indonesia
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Indonesia and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of . . .
 
Consumer Language Preferences for Japan
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Japan and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for Russia
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Russia and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for Spain
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Spain and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Consumer Language Preferences for Turkey
by Donald A. DePalma, Stephen Henderson, January 29, 2016, 6 Pages View abstract 
CSA Research polled consumers in Turkey and nine other non-English-speaking countries about their language preference — mother tongue or English? For each country, we studied their behaviors and attitudes toward the availability of websites, . . .
 
Language Services Face a Perfect Storm
by Donald A. DePalma, December 31, 2015, 10 Pages View abstract 
CSA Research has analyzed the state and size of the language industry every year since 2005. This brief discusses economic trends, investment, and competitive pressures in the sector. It focuses on a historical sample of the 10 largest LSPs as a proxy . . .
 
How to Assess Translation Quality
by Arle Lommel, Donald A. DePalma, December 30, 2015, 13 Pages View abstract 
Measuring translation quality has long challenged both buyers and suppliers. In this brief, CSA Research provides an overview of assessment methods, discusses their strengths and weaknesses, and outlines how they support translation workflows. . . .
 
When LSPs Seek Revenue beyond Their Own Borders
by Stephen Henderson, December 30, 2015, 4 Pages View abstract 
Nearly 60% of language service providers earn revenue from clients outside the borders of their headquarters country. What regions do they target when they go international? CSA Research analyzed revenue data from 860 LSPs to identify the origin of their . . .
 
The Top 10 Telephone Interpreting Companies: 2015
by Stephen Henderson, August 31, 2015, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .
 
The Top 20 On-Site Interpreting Companies: 2015
by Stephen Henderson, August 31, 2015, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .
 
Why Language Service Providers Fail to Grow
by Stephen Henderson, August 31, 2015, 3 Pages View abstract 
In “The Fastest-Growing LSPs: 2015” (Jul15), CSA Research identified the companies with the largest growth rates and the reasons for their success. Although most of the LSPs that responded to our annual market survey grew, others stagnated, and . . .
 
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