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Disintermediation in the Language Supply Chain
by Hélène Pielmeier, September 14, 2017, 6 Pages View abstract 
Eliminating the middleman has been the goal of banking, retail, and tourism firms as they cut overhead and deal more directly with their customers. Language services are not exempt from this move toward disintermediation. In this report, we explore how . . .
 
Financial Benchmarks for Global Enterprises: Language Services Spend
by Rebecca Ray, Donald A. DePalma, September 01, 2017, 18 Pages View abstract 
An organization’s ability to deliver a winning global customer journey depends on two core elements: 1) the maturity of its localization team; and 2) the degree to which all groups enterprise-wide have globalized their business processes and . . .
 
Financial Benchmarks for Global Enterprises: Organizational Maturity
by Rebecca Ray, Donald A. DePalma, September 01, 2017, 20 Pages View abstract 
An organization’s ability to deliver a winning global customer journey depends on two core elements: 1) the maturity of its localization team; and 2) the degree to which all groups enterprise-wide have globalized their business processes and . . .
 
TechStack: Terminology Management Tools
by Kara Warburton, Arle Lommel, August 28, 2017, 22 Pages View abstract 
The use of terminology management tools and processes enables global enterprises and language service providers to re-purpose content and translations of small units of text. Today, no content management or localization management strategy is complete . . .
 
Digital Opportunity: Top 100 Online Languages for 2017
by Benjamin B. Sargent, Arle Lommel, August 15, 2017, 10 Pages View abstract 
Evaluation of return on content begins with understanding the language composition of the online world. CSA Research’s annual online benchmarks capture the total economic opportunity that global brands address when they add a new language. The benchmarks . . .
 
The Top 100 Language Service Providers: 2017
by Donald A. DePalma, Hélène Pielmeier, August 11, 2017, 3 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. The list includes four ties, resulting in 104 companies claiming or sharing the top 100 spots. The two-letter country codes listed correspond . . .
 
Financial Benchmarks for Global Enterprises: International Revenue
by Rebecca Ray, Donald A. DePalma, July 31, 2017, 21 Pages View abstract 
An organization’s ability to deliver a winning global customer journey depends on two core elements: 1) the maturity of its localization team; and 2) the degree to which all groups enterprise-wide have globalized their business processes and programs . . .
 
Sales Cookbook – Account Management: Nurture and Develop Clients
by Hélène Pielmeier, July 26, 2017, 25 Pages View abstract 
The customer base of language service providers represents the most critical part of their business. Successful LSPs rely on superior deliverables, responsive customer service, and developing strong relationships with clients to retain and grow these . . .
 
Sales Cookbook – Management: Oversee the Implementation
by Hélène Pielmeier, July 26, 2017, 22 Pages View abstract 
Successful language service providers have strong sales management in place dedicated to training, mentoring, and strategy deployment. This module of the CSA Research “Sales Cookbook” guides LSPs on how to formalize sales management. This . . .
 
Sales Cookbook – Staffing: Design the Job
by Hélène Pielmeier, July 26, 2017, 28 Pages View abstract 
To sell proactively, language service providers need a dedicated sales team responsible for executing the sales strategy. Hiring and retaining the right salespeople is a delicate exercise due to the required investment, the length of sales cycles, and . . .
 
Sales Cookbook – Playbook: Prepare Your Moves
by Hélène Pielmeier, July 19, 2017, 19 Pages View abstract 
To replicate sales success, language service providers must recognize and formalize their best practices. Documenting how they plan to sell and tactics to do so is something that even LSPs without dedicated salespeople must take the time to build. This . . .
 
Sales Cookbook – Tools: Power Your Effort
by Hélène Pielmeier, July 19, 2017, 12 Pages View abstract 
Technology plays a significant role in enabling language service providers to be as efficient as possible in their business development efforts. It frees them to spend more time selling, which could mean closing more deals. This module of the CSA Research . . .
 
Leading Language Service Providers by Region
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
 
CSA Research's comprehensive annual report on the state of the industry revealed the world's leading providers of translation, localization, and interpreting services (see "Who's Who in Language Services and Technology: 2017 Rankings," Jun17). We . . .
 
Sales Cookbook – Communication: Engage Prospects
by Hélène Pielmeier, July 12, 2017, 22 Pages View abstract 
Language service providers typically rely on marketing communications to nurture leads and convey their unique selling proposition. Marketing bridges the gap between growth strategy and actual sales conversations. This module of the CSA Research “Sales . . .
 
Sales Cookbook – Markets: Target the Right Segments
by Hélène Pielmeier, July 12, 2017, 11 Pages View abstract 
To maximize their branding, marketing, and sales budgets, language service providers must focus their efforts on specific markets segments where they have a competitive advantage. This module of the CSA Research “Sales Cookbook” guides LSPs . . .
 
Sales Cookbook – Pipeline: Generate Leads
by Hélène Pielmeier, July 12, 2017, 17 Pages View abstract 
Language service providers need to fill their sales and marketing pipeline with the right companies to achieve sustainable sales success. They must deploy rigorous process to proactively identify and develop prospects that meet their segmentation criteria . . .
 
The Top 100 LSPs in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 3 Pages View abstract 
Our comprehensive annual report on the state of the industry revealed the world’s leading providers of translation, localization, and interpreting services (see “Who’s Who in Language Services and Technology: 2017 Rankings,” . . .
 
The Top LSPs in Africa in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: 2017 . . .
 
The Top LSPs in Asia in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: 2017 . . .
 
The Top LSPs in Eastern Europe in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Latin America and the Caribbean in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in North America in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Northern Europe in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Oceania in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Southern Europe in 2017
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in nine regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
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