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Advanced Metric and KPI Use for LSPs
by Hélène Pielmeier, Arle Lommel, April 18, 2018, 13 Pages View abstract 
Language service providers know they need to quantify the performance of their operations, but they usually either give too much importance to the wrong elements or they under-utilize the data at their disposal. This report compiles best practices . . .
 
Prepare to Present at Company-Wide Meetings
by Rebecca Ray, April 18, 2018, 3 Pages View abstract 
Business strategists, engineers, and digital marketers who have responsibility for global growth - along with localization managers - are missing out on a hidden opportunity to influence their organizations to more fully support global growth: the company-wide . . .
 
Seven Less Common Production Metrics to Track
by Hélène Pielmeier, April 18, 2018, 4 Pages View abstract 
CSA Research collected 940 metrics from 250 heads of project management groups at language service providers to understand how they commonly monitor their team’s performance. Results included traditional measures, such as project markup, on-time . . .
 
The Bots Are Coming: Localizing Automated Agents
by Arle Lommel, Rebecca Ray, April 10, 2018, 17 Pages View abstract 
Chatbots – also known as online agents, interactive agents, or simply “bots” – are computer programs that interact with humans via conversation. They range from simple systems that follow decision trees for single tasks to complex . . .
 
TechStack: Optical Character Recognition
by Arle Lommel, Donald A. DePalma, April 04, 2018, 9 Pages View abstract 
Optical character recognition (OCR) is a mainstream information technology that assists enterprises in their digitization and digital transformation efforts. It plays an important role in translation workflows for printed legacy materials or inbound content . . .
 
Align Your Localization and Enterprise KPIs
by Arle Lommel, Rebecca Ray, Hélène Pielmeier, March 28, 2018, 11 Pages View abstract 
Finding the right key performance indicators (KPIs) to measure the success of your localization efforts challenges even the most sophisticated global companies. Many organizations get no further than internal metrics focused on their language processes . . .
 
Translation Technology Adoption Patterns at LSPs
by Benjamin B. Sargent, March 21, 2018, 7 Pages View abstract 
This report explores the rates of adoption for four categories of technology used by language service providers for written-word production: translation management system (TMS), machine translation (MT), translation memory (TM), and terminology managem . . .
 
LSP Metrix: Characteristics of Stage 0 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 0. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 1 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 1. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 2 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 2. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 3 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 3. For sources and methodology, . . .
 
LSP Metrix: Characteristics of Stage 4 LSPs
by Hélène Pielmeier, March 14, 2018, 5 Pages View abstract 
This report is part of the LSP MetrixTM data highlights series, which is based on 418 responses to CSA Research's Global Market Study. It provides 16 datapoints for language service providers at a baseline maturity of Stage 4. For sources and methodology, . . .
 
LSP Metrix: Introduction to the Data Highlights Series
by Hélène Pielmeier, March 14, 2018, 6 Pages View abstract 
CSA Research developed a data-based research series to help language service providers benchmark their business and operational maturity against the development stages of the LSP MetrixTM model (“LSP Metrix”). This introduction to the series . . .
 
LSP Business: Percentage Adoption of Machine Translation (2017)
Six Correlations to Benchmark Your Business
by Hélène Pielmeier, March 12, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for LSPs conducting business planning. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: 2017.”  This . . .
 
Forecasting Global Language Priorities: 2022 and 2027
by Arle Lommel, Benjamin B. Sargent, March 05, 2018, 10 Pages View abstract 
Over time, countries experience shifts in population, economic power, and internet penetration. As a result, the relative economic importance of languages spoken around the world changes. This report predicts which ones will be needed to reach 97% of . . .
 
Seven Ways to Design a Strong LSP Website
by Arle Lommel, March 05, 2018, 10 Pages View abstract 
Websites play a fundamental role in helping language service providers capture prospects' attention in a crowded marketplace. In this report, we summarize best practices for effective LSP websites based on our examination of 305 language company websites . . .
 
Global Content Missteps: How to Avoid Them
by Rebecca Ray, February 28, 2018, 4 Pages View abstract 
Companies still learn the hard way that almost all the content they publish - or that is created by their customers and prospects - is global. Whether or not that content is translated or intended for a specific audience, those viewers will have access . . .
 
How LSP Project Management Teams Are Set Up
by Hélène Pielmeier, February 23, 2018, 8 Pages View abstract 
While most language service providers have at their core a group of individuals responsible for coordinating jobs, what they call this team and how they organize it varies greatly. CSA Research surveyed more than 250 heads of project management groups . . .
 
Data Visualization Series
by Hélène Pielmeier, February 15, 2018, 12 Pages View abstract 
 
CSA Research produced a series of data visualizations to enable language service providers to benchmark their organization. It is based on 486 survey responses conducted for CSA Research’s 13th annual report on the “The Language Services Market: . . .
 
Interpretation Technology Adoption Patterns at LSPs
by Hélène Pielmeier, February 01, 2018, 8 Pages View abstract 
Interpretation represents 15.47% of the total language services market in 2017 "The Language Services Market: 2017,” (pages 17-21). It is a human-to-human business that can be delivered without the aid of specialized technology. However, software . . .
 
AI Is Changing How LSPs Manage Projects
by Hélène Pielmeier, Arle Lommel, January 31, 2018, 11 Pages View abstract 
Until recently, language service providers (LSPs) relied entirely on humans to oversee projects and execute individual tasks, sometimes using software to assist them. Over the last few years, CSA Research has observed a growing number of language . . .
 
TechStack: Automated Content Enrichment
by Arle Lommel, Hélène Pielmeier, Donald A. DePalma, January 29, 2018, 15 Pages View abstract 
Automated content enrichment (ACE) is an emerging technology that parses source and target text, creates links to relevant external resources, and can supply additional information such as terms, concepts, dates, or products. ACE makes content more . . .
 
LSP Differentiation: The Struggle to Stand Out
by Hélène Pielmeier, January 18, 2018, 7 Pages View abstract 
Language service providers have a challenging time defining a unique selling proposition (USP) that makes them stand out from the competition. Based on data from 416 respondents to our global market survey and 305 LSP websites that we analyzed, we present . . .
 
11 Mistakes LSPs Make in Technology Adoption
by Benjamin B. Sargent, January 15, 2018, 8 Pages View abstract 
This report identifies 11 mistakes that LSPs make in formulating strategy for technology adoption along the route from buying to building software. For each, we describe the mistake and its context, identify the leading or current indicators of the problem . . .
 
Establishing a Corporate Language Hiring Policy
by Rebecca Ray, January 03, 2018, 3 Pages View abstract 
Language requirements are not always obvious when it comes to hiring employees. This report offers guidance for developing hiring profiles when a corporate policy mandates the use of a specific language. Share it with colleagues in human resources (HR) . . .
 
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