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2018 Data on 195 Top LSPs
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 4 Pages View abstract 
For the 14th consecutive year, CSA Research calculated global market sizing estimates and compiled our rankings of the 195 largest language service providers. This spreadsheet provides easy access to the data from "Who’s Who in Language Services . . .
 
The Language Services Market: 2018
Annual Review of the Services and Technology Industry That Supports Translation, Localization, and Interpreting
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 55 Pages View abstract 
CSA Research conducted its 14th study of the market for outsourced language services and technology. Based on a comprehensive survey of industry providers and methodology, this report analyzes the US$46.52 billion market from January 2017 through June . . .
 
The Language Services Market: Research Methodology 2018
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 8 Pages View abstract 
At CSA Research, we strive for transparency and integrity in providing reliable data and insight. This chapter explains our methodology and answers the most frequently asked questions (FAQs) about our 14th year annual study, global market sizing estimates . . .
 
The Top LSPs in Africa in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Asia-Pacific in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Eastern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Latin America and the Caribbean in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in North America in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Northern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Southern Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 1 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
The Top LSPs in Western Europe in 2018
by Donald A. DePalma, Hélène Pielmeier, June 14, 2018, 2 Pages View abstract 
Our recent comprehensive annual report on the state of the industry revealed the 100 largest suppliers worldwide, as well as the top language service providers in eight regions of the world (see “Who’s Who in Language Services and Technology: . . .
 
Who’s Who in Language Services and Technology: 2018 Rankings
Ranking of Global and Regional Providers
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, June 14, 2018, 50 Pages View abstract 
Thousands of language service providers around the globe work with hundreds of thousands of professional linguists to deliver translation, interpreting, and localization to organizations and individuals. This active and growing global industry accounts . . .
 
International Revenue: Enterprise-Wide Globalization
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for international revenue as a percentage of total revenue for four business indicators related to enterprise-wide business process globalization. It is based on the Localization Maturity Model™ . . .
 
International Revenue: Localization Team Maturity
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for international revenue as a percentage of total revenue for five business indicators related to localization team maturity. It is based on the Localization Maturity Model™ (LMM) Release 3.0 dataset . . .
 
Language Services Spend: Enterprise-Wide Globalization
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for language services spend for four business indicators related to enterprise-wide business process globalization. It is based on the Localization Maturity Model™ (LMM) Release 3.0 dataset from . . .
 
Language Services Spend: Localization Team Maturity
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for language services spend for five business indicators related to localization team maturity. It is based on the Localization Maturity Model™ (LMM) Release 3.0 dataset from CSA Research. For more . . .
 
Organizational Maturity: Enterprise-Wide Globalization
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for organizational maturity for four business indicators related to enterprise-wide business process globalization. It is based on the Localization Maturity Model™ (LMM) Release 3.0 dataset from . . .
 
Organizational Maturity: Localization Team Maturity
by Rebecca Ray, June 05, 2018, 1 Pages View abstract 
This data visualization provides benchmarking data for organizational maturity for five business indicators related to localization team maturity. It is based on the Localization Maturity Model™ (LMM) Release 3.0 dataset from CSA Research. . . .
 
TechStack: Machine Translation (2018)
by Arle Lommel, Donald A. DePalma, May 30, 2018, 29 Pages View abstract 
Machine translation (MT) has become an essential part of many corporate strategies for content globalization. In this brief, we provide: an overview of MT technology; a review of how it has changed over time and how it is evolving; a SWOT analysis of . . .
 
The Chattering Class: Help Clients Localize Chatbots
by Arle Lommel, Rebecca Ray, May 16, 2018, 14 Pages View abstract 
Chatbots – also known as online agents, interactive agents, or simply “bots” – are computer programs that interact with humans via conversation. They range from simple systems that follow decision trees for single tasks to complex . . .
 
Best Practices for Migrating Multilingual Support Content
by Rebecca Ray, May 10, 2018, 5 Pages View abstract 
Knowledge bases (KBs) are repositories of information that organizations make available to customers, prospects, and partners via search, chat, and chatbots. Moving content from one KB to another – or re-purposing e-mails or other unstructured formats . . .
 
Deploying Multilingual Support Knowledge Bases
by Rebecca Ray, Arle Lommel, May 10, 2018, 19 Pages View abstract 
Customers are now in control of when, where, and how they engage with brands. Therefore, it's time for companies to more tightly integrate their multilingual support knowledge bases (KBs) into the global customer experience (GCX), rather than leaving . . .
 
Guidelines for Integrating KB Content into Your Global CX
by Rebecca Ray, May 10, 2018, 3 Pages View abstract 
Organizations usually don’t invest much money or energy into incorporating their knowledge bases (KBs) into the global customer experience (CX) – whether it’s for an original language or a localized version for other markets. This is . . .
 
Improving International Search for Knowledge Bases
by Rebecca Ray, May 10, 2018, 9 Pages View abstract 
Many companies struggle with supporting effective searches of their knowledge bases (KBs) because they depend on what their website, third-party search engines, or their customer relationship management (CRM) or knowledge management (KM) platform provide . . .
 
Enterprise Language Shifts Point to LSP Opportunity
by Arle Lommel, Benjamin B. Sargent, May 02, 2018, 7 Pages View abstract 
In any given year, global enterprises add or drop languages from their sites in response to a variety of macro-economic, business climate, and internal factors. This report examines “churn” – the changes in languages offered on the world’s . . .
 
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