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Interpretation Technology Adoption Patterns at LSPs
by Hélène Pielmeier, February 01, 2018, 8 Pages View abstract 
Interpretation represents 15.47% of the total language services market in 2017 "The Language Services Market: 2017,” (pages 17-21). It is a human-to-human business that can be delivered without the aid of specialized technology. However, software . . .
The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract 
Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .
What Buyers Need to Know about Interpreting Procurement
What to Buy, How to Buy It, and How to Manage It
by Rebecca Ray, Hélène Pielmeier, Donald A. DePalma, February 12, 2015, 61 Pages View abstract 
More and more translation buyers are taking over responsibility for procuring interpreting services for their organizations. However, rendering the spoken word into multiple languages has its own unique requirements. Based on an in-depth survey of 197 . . .
The State of the Interpreting Market
An In-Depth Look at a Fast-Growing Segment of the Language Services Market
by Hélène Pielmeier, Donald A. DePalma, January 30, 2015, 33 Pages View abstract 
Language access policies and advances in technology have drastically changed the interpreting landscape. Spoken language services increasingly touch the general public in everyday situations. To assess the state of this fast-growing segment of the language . . .
Trends in Video Remote Interpreting
by Hélène Pielmeier, January 30, 2015, 8 Pages View abstract 
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). It asked about the type of services they use, what they spend on each, and how they . . .
The Language Services Market: 2014
An Annual Review of the Translation, Localization, and Interpreting Services Industry
by Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, June 25, 2014, 86 Pages View abstract 
Our comprehensive study of the market for translation, localization, interpreting and other language services in 2014 includes information on underlying market growth, key trends, fastest-growing services, average revenue per employee, and other critical . . .
Trends in Telephone Interpreting
The Current Market Dynamics of Over-the-Phone Interpretation
by Nataly Kelly, Vijayalaxmi Hegde, August 29, 2011, 31 Pages View abstract 
The telephone interpreting (TI) market makes up an estimated US$994.18 million worldwide in 2011, or 3.40% of the total language services market, up from 3.26% in 2010 (see “The Language Services Market: 2011,” May11). In essence, the telephone . . .
The Market for Video Interpreting
by Nataly Kelly, Vijayalaxmi Hegde, November 04, 2010, 4 Pages View abstract 
Our recent global market study enabled us to collect information from more than 1,000 language service providers (LSPs) around the globe (see "The Language Services Market: 2010," May10). In this brief, we provide more details about where the provider . . .
Language Services Market Segmentation
by Nataly Kelly, Donald A. DePalma, September 03, 2010, 4 Pages View abstract 
Common Sense Advisory has been publishing rankings of the top industry providers and market size estimates for the language services sector since 2005. Our most recent study revealed that the global market for outsourced language services will reach US$26 . . .
Interpreting Supplier Staffing Models
by Nataly Kelly, July 23, 2010, 6 Pages View abstract 
In May 2010, Common Sense Advisory surveyed 197 providers of interpreting services throughout North America, 91 of which also offer telephone interpreting services. We asked detailed questions about how these firms establish employment relationships with . . .
The Interpreting Marketplace
A Study of Interpreting in North America
by Nataly Kelly, Robert G. Stewart, Vijayalaxmi Hegde, June 21, 2010, 88 Pages View abstract 
How much do interpreters earn? What is the average hourly rate? How common is it to charge for travel time? These and other questions are answered in this detailed, comprehensive review of the North American market for interpreting services across all . . .
Video Interpreting Usage Slowly Rises
by Nataly Kelly, Donald A. DePalma, May 06, 2009, 2 Pages View abstract 
Remote language mediation is becoming more common than ever before. Telephone interpreting (TI) is already widespread. When, if ever, will video-based communication or interpreting (VI) take over? Everyone agrees that video interpreting is the way of . . .
Recruiting for Languages of Limited Demand
by Nataly Kelly, Rocio Txabarriaga, April 09, 2009, 4 Pages View abstract 
An urgent message comes in from the sales team, "Do we support Green Hmong? The prospect specified that he does not want White Hmong." Questions like these come across the desks of many suppliers – lately, with greater frequency than ever before . . .
The Language Access Ratio
by Nataly Kelly, Donald A. DePalma, September 23, 2008, 4 Pages View abstract 
In our recent sizing exercise for the worldwide interpreting market, Common Sense Advisory surveyed 17 U.S. hospitals to obtain information regarding annual spending on both outsourced and in-house interpreting services. Based on our research and experience . . .
Hospital Spending on Interpreting Services
by Nataly Kelly, June 30, 2008, 2 Pages View abstract 
In our recent sizing exercise for the interpretation services market, we surveyed organizations in many commercial and governmental sectors (see "Telephone Interpreting: The Demand Side," Jun08). We found that a significant portion of the total interpreting . . .
Certification Fixation in the Interpreting Field
by Nataly Kelly, May 13, 2008, 2 Pages View abstract 
Nurturing a seed sown in May 2007, Language Line Services (LLS) made public this week its support for a pilot of a national medical interpreter certification test by May 2009. What provoked this interest in certifying medical interpreters? Why is the . . .
Interpreting Creeps toward Automation
by Nataly Kelly, May 06, 2008, 2 Pages View abstract 
While the majority of spoken language services are still provided in person, the sheer enormity of the market demand has led to the development of remote interpreting through telephone and video-conferencing technologies. Interpreters depend more on machine-based . . .
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