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User-Centered Design for LSP Websites
by Hélène Pielmeier, May 23, 2013, 7 Pages
In previous research, Common Sense Advisory identified the most common pitfalls that language service providers (LSPs) fail to recognize when they set up their online presence (see “The Seven Deadly Sins of LSP Web Design,” Jan11). One of . . .
 
Website Globalization Case Study: Generali.com
by Benjamin B. Sargent, April 02, 2013, 7 Pages
In Common Sense Advisory’s 2012 study of the most globalized websites in the world, Generali.com easily made it onto our list of contenders by offering content in 26 languages. However, confusing navigation and a lack of global engagement handicapped . . .
 
Website Globalization Case Study: Booking.com
by Benjamin B. Sargent, February 15, 2013, 4 Pages
In Common Sense Advisory’s 2012 study of the most globalized sites in the world, Booking.com racked up an impressive Global Web Score of 9.29, placing it in fourth place after Facebook, vk.com (a popular Russia-based social networking site), and . . .
 
Translation RFPs: Guidelines for Procurement Managers
by Rebecca Ray, December 31, 2012, 2 Pages
Translation is a business service, so procurement needs to understand the underlying business process for which it is buying. This brief is designed for translation and localization managers to share with their purchasing colleagues or to use as a jumping-off . . .
 
The Top 100 Global Websites
The World’s Most Globally Pertinent Websites
by Benjamin B. Sargent, Vijayalaxmi Hegde, December 30, 2012, 42 Pages
The purpose of website globalization is to make online experiences available to visitors living in other countries or speaking other languages. In 2012, Common Sense Advisory visited 2,409 prominent websites of large enterprises, global brands, and popular . . .
 
Waking Up to Opportunity in Arabic
by Benjamin B. Sargent, December 05, 2012, 3 Pages
In a recent report, “Multilingual Websites” (Oct12), we compared the popularity rank of languages on the websites of top global brands with the economic potential of those online audiences. Our research pinpoints Arabic as the most underserved . . .
 
When Translation Fails to Increase Local Sales
by Rebecca Ray, Vijayalaxmi Hegde, November 30, 2012, 3 Pages
All too often, companies dutifully launch translated versions of their products or services, but local markets fail to bite. It’s natural for firms to expect their translation efforts to pay off sooner rather than later. Why isn’t translation . . .
 
Global Website Assessment Index
Languages on the World’s Most Prominent Websites
by Benjamin B. Sargent, Vijayalaxmi Hegde, October 31, 2012, 52 Pages
Each year since 2008, Common Sense Advisory has examined many hundreds of websites to document the common localization practices among the top brands and most visible websites. In 2011, we expanded the number of sites examined to over 1,200, and now, . . .
 
How Manufacturing Companies Buy Translation
What LSPs Need to Know
by Rebecca Ray, Nataly Kelly, October 31, 2012, 35 Pages
The manufacturing vertical represents an enormous opportunity for all suppliers in the language services industry, be they freelancers, small agencies, single-language vendors, medium-sized firms, or large multi-language vendors. Estimated at US$11.13 . . .
 
Multilingual Websites
Language as an Indicator of Success on the Web
by Benjamin B. Sargent, Vijayalaxmi Hegde, October 31, 2012, 33 Pages
This report extends the findings and analysis of data first presented in the report "Global Website Assessment Index," (Oct12). The data in this study shows a strong correlation between the ranking of companies in structured lists by Alexa, Forbes, and . . .
 
Nine Types of Social Media Localization
by Benjamin B. Sargent, October 29, 2012, 3 Pages
Are you confused by all the buzz around social media localization? Our research indicates that not much money is trading hands for such projects in the language services sector, but demand will rise in the coming years. In this brief, we list and describe . . .
 
Trends in Translation Pricing
Falling Rates Accompany Changes in Economy and Buying Behaviors
by Donald A. DePalma, Robert G. Stewart, September 28, 2012, 36 Pages
Translation prices have tumbled in the two years since Common Sense Advisory last surveyed what providers charge for their work. In this report, we review the results of our 2012 study of translation rates for 222 language pairs from 3,772 providers in . . .
 
At Your Wit’s End? Consider On-Site LSP Support
by Rebecca Ray, September 21, 2012, 4 Pages
As purchasing power remains strong in emerging and frontier markets, pressure on translation and localization managers to deliver more content faster than ever to an expanding number of local markets shows no sign of letting up (see "Global Product Localization," . . .
 
ROI Lifts the Long Tail of Languages in 2012
by Benjamin B. Sargent, June 26, 2012, 7 Pages
Reaching 80% of the world’s online population in 2012 requires translating content into more languages than in years past. That’s the bad news. In this brief we reveal the good news that return on investment (ROI) escalates across the board . . .
 
How to Get Your Brand on Video and Social Media
by Benjamin B. Sargent, April 01, 2012, 3 Pages
Companies that tailor the online experience for both language and country make their visitors feel recognized, welcomed, and known. Visitors who immediately feel “at home” on a website will stay longer, do more, and leave with a better brand . . .
 
How to Guide Geolingual Visitors to Relevant Content
by Benjamin B. Sargent, April 01, 2012, 3 Pages
Localized content may be available to your geolingual visitors, but can they find it quickly and easily? In this brief, we describe areas where good and bad practices affect the ability of a geolingual visitor to take advantage of the most fundamental . . .
 
Can’t Bank, Won’t Buy: A Case Study from India
by Vijayalaxmi Hegde, Nataly Kelly, February 27, 2012, 8 Pages
We’ve written in the past about the fact that people won’t buy what they cannot understand (“Can’t Read, Won’t Buy: Why Language Matters on Global Websites,” Sep06). But before people can fully contribute to the local . . .
 
Can Your Spanish-Speaking Prospects Find You?
by Nataly Kelly, Vijayalaxmi Hegde, February 01, 2012, 3 Pages
According to the U.S. Census Bureau, the number of U.S. Hispanics is already greater than the population of California, and exceeds the population of Texas, Illinois, and New York combined. Hispanic purchasing power was around US$200 billion in 1990, . . .
 
Quality, Speed, Cost: What Buyers Want to Measure
by Rebecca Ray, January 03, 2012, 4 Pages
Implementing translation performance metrics is one sign of increasing maturity for language service teams (see "Accelerating Localization Maturity," Jan11, and "Localization Maturity Evolves," Jan11). In August and September 2011, we asked 226 buyers . . .
 
Why Smart Companies Invest in Translation
by Rebecca Ray, Nataly Kelly, January 01, 2012, 3 Pages
Is translation optional? Not if you’re determined to succeed. And if you want your business to actually grow, you have even more reasons to mind your language(s). This brief explains why translation is mission-critical for the success of any company . . .
 
The Market for Multimedia Localization Services in 2011
by Rebecca Ray, Vijayalaxmi Hegde, December 12, 2011, 6 Pages
Our recent global market study enabled us to collect information from 1,232 language service providers (LSPs) around the globe (see "The Language Services Market: 2011," May11). Of these, 28% claimed to offer multimedia localization. In this brief, we . . .
 
The Market for Website Globalization in 2011
by Benjamin B. Sargent, Vijayalaxmi Hegde, November 29, 2011, 6 Pages
Our recent global market study enabled us to collect information from 1,232 language service providers (LSPs) around the globe (see “The Language Services Market: 2011,” May11). Of these, 32.4% claimed to offer website globalization. In this . . .
 
The Market for International Testing/QA Services in 2011
by Rebecca Ray, Vijayalaxmi Hegde, November 11, 2011, 6 Pages
Our recent global market study enabled us to collect information from 1,232 language service providers (LSPs) around the globe (see "The Language Services Market: 2011," May11). Of these, 14.5% offered international testing/QA services. In this brief, . . .
 
Trends in Machine Translation
Automated Translation Technology Finds a Seat at the Corporate Table
by Donald A. DePalma, October 31, 2011, 35 Pages
Why should you care about machine translation (MT)? It’s simply a matter of numbers. There’s far too much content being created and far too few translators or money to translate it all – or even a tiny fraction of it. Translation automation . . .
 
How to Convey a Global Brand Using Online Video
A Website Review of Philips.com
by Benjamin B. Sargent, Vijayalaxmi Hegde, August 18, 2011, 4 Pages
In March 2011, we did a roundup of the companies that had been successful in globalizing their websites and providing easy access to local language content to visitors from different countries. We consider Philips.com, which figured in this list, among . . .
 
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