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1 - 25 out of 31
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Streamlining Interpreter Bookings
by Hélène Pielmeier, October 09, 2017, 7 Pages View abstract 
Managing pools of interpreters and large volumes of booking requests can be a daunting task. Many organizations still rely on ad hoc solutions that fail to meet their needs. This research piece outlines the core decisions you need to make before you start . . .
 
Tech-Savvy Providers Nail the LSP Metrix
by Benjamin B. Sargent, Arle Lommel, Hélène Pielmeier, May 31, 2017, 17 Pages View abstract 
Technology plays a vital role for language service providers, yet deciding how much and when to invest in language or business tools is difficult for them. Technology adoption increases as LSPs mature and is widely perceived to speed that process. However, . . .
 
TechStack: Interpreting Management Systems
by Hélène Pielmeier, Arle Lommel, January 31, 2017, 14 Pages View abstract 
Managing scheduled interpreting jobs can be a daunting task for buyers of language services and their suppliers. Between April and August 2016, CSA Research investigated the state of interpreting management systems (IMSes) by conducting briefings and . . .
 
Developing the IDP Market
Sustainability in Interpreting Delivery Platform Offerings
by Hélène Pielmeier, Arle Lommel, September 28, 2016, 44 Pages View abstract 
Announcements of interpreting delivery platforms (IDPs) that enable remote, video, telephone, and even machine interpretation appear with ever more frequency. However, limitations restrict the adoption of many offerings. Most providers offer single-purpose . . .
 
Interpreters at the Push of a Button
How to Select Interpreting Delivery Platforms (IDPs)
by Hélène Pielmeier, Donald A. DePalma, August 31, 2016, 40 Pages View abstract 
In this report, we introduce the term “interpreting delivery platforms” (IDP) to describe applications designed to support the delivery of spoken-word language services. They include systems for over-the-phone interpreting (OPI), video remote . . .
 
The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract 
Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .
 
What Buyers Need to Know about Interpreting Procurement
What to Buy, How to Buy It, and How to Manage It
by Rebecca Ray, Hélène Pielmeier, Donald A. DePalma, February 12, 2015, 61 Pages View abstract 
More and more translation buyers are taking over responsibility for procuring interpreting services for their organizations. However, rendering the spoken word into multiple languages has its own unique requirements. Based on an in-depth survey of 197 . . .
 
Trends in Conference Interpreting
by Hélène Pielmeier, January 30, 2015, 4 Pages View abstract 
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). The survey asked respondents about the type of services they use, what they spend on . . .
 
The Language Services Market: 2014
An Annual Review of the Translation, Localization, and Interpreting Services Industry
by Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, June 25, 2014, 86 Pages View abstract 
Our comprehensive study of the market for translation, localization, interpreting and other language services in 2014 includes information on underlying market growth, key trends, fastest-growing services, average revenue per employee, and other critical . . .
 
Nine Software Tools for Interpreter Scheduling
by Vijayalaxmi Hegde, Nataly Kelly, August 01, 2012, 6 Pages View abstract 
The on-site interpreting industry is worth US$4.8 billion in 2012 (see “The Language Services Market: 2012,” May12). The service ranks #2 by market share, next only to translation. Yet, the industry has very few tools to schedule and book . . .
 
The Market for Interpreting Software in 2011
by Nataly Kelly, Vijayalaxmi Hegde, December 08, 2011, 6 Pages View abstract 
Our recent global market study enabled us to collect information from 1,232 language service providers (LSPs) around the globe (see “The Language Services Market: 2011,” May11). Of these, 20.2% claimed to offer interpreting tools and software . . .
 
Trends in Machine Translation
Automated Translation Technology Finds a Seat at the Corporate Table
by Donald A. DePalma, October 31, 2011, 35 Pages View abstract 
Why should you care about machine translation (MT)? It’s simply a matter of numbers. There’s far too much content being created and far too few translators or money to translate it all – or even a tiny fraction of it. Translation automation . . .
 
Buyer and Supplier Confidence Draws Closer in Q4
by Donald A. DePalma, Robert G. Stewart, January 31, 2011, 6 Pages View abstract 
This brief reviews the results of Common Sense Advisory’s business confidence survey for the final quarter of 2010. For information about the history and methodology of the surveys, see “Global Business Confidence Survey” (Feb10). . . .
 
Language Service Provider Growth Factors
Characteristics of the Fastest-Growing Translation and Interpreting Companies
by Nataly Kelly, Vijayalaxmi Hegde, November 30, 2010, 30 Pages View abstract 
Why do some language service providers grow at rates of 100% or more per year, while others grow at rates of only 5%? What are the secrets of the fastest-growing companies in the translation and interpreting market, and how can other firms learn from . . .
 
Telephone Interpreting Takes Root in Africa
by Nataly Kelly, November 16, 2010, 4 Pages View abstract 
The epicenters of telephone interpreting have traditionally been found in North America and Northern Europe, with some activity in Southern and Western Europe as well. However, our recent global market study showed that the phone-based service is steadily . . .
 
Buyer and Supplier Confidence Dips in Q3-2010
by Donald A. DePalma, Robert G. Stewart, November 04, 2010, 6 Pages View abstract 
This brief reviews the results of Common Sense Advisory’s business confidence survey for the second quarter of 2010. For information about the history and methodology of the surveys, see “Global Business Confidence Survey” (Feb10). . . .
 
The Market for Telephone Interpreting
by Nataly Kelly, Vijayalaxmi Hegde, October 15, 2010, 4 Pages View abstract 
Our recent global market study enabled us to collect information from more than 1,000 language service providers (LSPs) around the globe (see “The Language Services Market: 2010,” May10). In this brief, we provide more details about where . . .
 
Language Services Market Segmentation
by Nataly Kelly, Donald A. DePalma, September 03, 2010, 4 Pages View abstract 
Common Sense Advisory has been publishing rankings of the top industry providers and market size estimates for the language services sector since 2005. Our most recent study revealed that the global market for outsourced language services will reach US$26 . . .
 
Interpreting Supplier Staffing Models
by Nataly Kelly, July 23, 2010, 6 Pages View abstract 
In May 2010, Common Sense Advisory surveyed 197 providers of interpreting services throughout North America, 91 of which also offer telephone interpreting services. We asked detailed questions about how these firms establish employment relationships with . . .
 
The Interpreting Marketplace
A Study of Interpreting in North America
by Nataly Kelly, Robert G. Stewart, Vijayalaxmi Hegde, June 21, 2010, 88 Pages View abstract 
How much do interpreters earn? What is the average hourly rate? How common is it to charge for travel time? These and other questions are answered in this detailed, comprehensive review of the North American market for interpreting services across all . . .
 
The Swedish Telephone Interpreting Market Starts to Ripen
by Nataly Kelly, Anne-Marie Colliander Lind, October 27, 2009, 6 Pages View abstract 
Companies in the Nordic region have traditionally been quick to develop or embrace advanced technologies to improve automation and reduce the high costs of human-delivered services for written language conversion. Conversely, suppliers in Nordic countries . . .
 
TI Supply-Side Outlook
The State of the Telephone Interpreting Market
by Nataly Kelly, Donald A. DePalma, September 01, 2009, 28 Pages View abstract 
What is the current state of the telephone interpretation (TI) market? And what will happen in the next five years? In this report, we answer these questions. We provide detailed market size estimates for both the total interpreting market as well as . . .
 
Top 15 Telephone Interpreting Suppliers
by Nataly Kelly, Donald A. DePalma, September 01, 2009, 4 Pages View abstract 
Last year, Common Sense Advisory published the first-ever global ranking of telephone interpreting (TI) providers, as well as estimates for the whole interpretation market (see "Telephone Interpretation: The Supply Side," Jun08). Now, in our second annual . . .
 
Telephone Interpretation Procurement
by Nataly Kelly, June 26, 2009, 36 Pages View abstract 
In the spring of 2009, we issued a call for participation to a select sampling of buyers of phone-based interpreting services in key geographic areas. We approached decision-makers at organizations in dozens of vertical markets, ranging from health care . . .
 
Video Interpreting Usage Slowly Rises
by Nataly Kelly, Donald A. DePalma, May 06, 2009, 2 Pages View abstract 
Remote language mediation is becoming more common than ever before. Telephone interpreting (TI) is already widespread. When, if ever, will video-based communication or interpreting (VI) take over? Everyone agrees that video interpreting is the way of . . .
 
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