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The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract 
Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .
Getting to the Promised Land of Machine Translation
by Donald A. DePalma, January 03, 2012, 4 Pages View abstract 
Until a few years ago, anyone wanting to use machine translation (MT) had to buy it from a commercial supplier or build it themselves (see “Trends in Machine Translation,” Oct11). Then along came the Moses decoder, an open-source . . .
The Market for Interpreting Software in 2011
by Nataly Kelly, Vijayalaxmi Hegde, December 08, 2011, 6 Pages View abstract 
Our recent global market study enabled us to collect information from 1,232 language service providers (LSPs) around the globe (see “The Language Services Market: 2011,” May11). Of these, 20.2% claimed to offer interpreting tools and software . . .
Trends in Machine Translation
Automated Translation Technology Finds a Seat at the Corporate Table
by Donald A. DePalma, October 31, 2011, 35 Pages View abstract 
Why should you care about machine translation (MT)? It’s simply a matter of numbers. There’s far too much content being created and far too few translators or money to translate it all – or even a tiny fraction of it. Translation automation . . .
What to Do about Google
by Nataly Kelly, Donald A. DePalma, March 14, 2011, 3 Pages View abstract 
Suppliers of translation services often ask us, “What should we do about Google?” Each translation-related announcement that comes out of Mountain View – from Google’s involvement with the European Patent Organization to its recent . . .
The Interpreting Marketplace
A Study of Interpreting in North America
by Nataly Kelly, Robert G. Stewart, Vijayalaxmi Hegde, June 21, 2010, 88 Pages View abstract 
How much do interpreters earn? What is the average hourly rate? How common is it to charge for travel time? These and other questions are answered in this detailed, comprehensive review of the North American market for interpreting services across all . . .
Telephone Interpretation Procurement
by Nataly Kelly, June 26, 2009, 36 Pages View abstract 
In the spring of 2009, we issued a call for participation to a select sampling of buyers of phone-based interpreting services in key geographic areas. We approached decision-makers at organizations in dozens of vertical markets, ranging from health care . . .
The Sense and Nonsense of Simultaneous Telephone Interpreting
by Nataly Kelly, January 16, 2009, 2 Pages View abstract 
The majority of telephone interpreting (TI) services are provided using consecutive mode, in which a person speaks and then waits for the interpreter to render the utterance to the other party. This Quick Take addresses the growing phenomenon of synchronous . . .
Telephone Interpretation: The Supply Side
On-Demand Interpretation for Multicultural Societies
by Nataly Kelly, Donald A. DePalma, June 16, 2008, 20 Pages View abstract 
This report on the supply side of telephone interpretation discusses market size and growth rates. It includes the first-ever ranking of the Top 15 providers of remote language mediation services over the telephone, and offers recommendations for suppliers . . .
Interpreting Creeps toward Automation
by Nataly Kelly, May 06, 2008, 2 Pages View abstract 
While the majority of spoken language services are still provided in person, the sheer enormity of the market demand has led to the development of remote interpreting through telephone and video-conferencing technologies. Interpreters depend more on machine-based . . .
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