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The Language Services Market: Research Methodology
by Donald A. DePalma, Hélène Pielmeier, June 28, 2017, 7 Pages View abstract 
At CSA Research, we strive for transparency and integrity in all of our research. This brief explains our methodology and answers the most frequently asked questions (FAQs) about our global market sizing estimates and our rankings of the largest language . . .
 
M&A in the Language Sector
by Donald A. DePalma, September 30, 2016, 13 Pages View abstract 
The language market, which will turn over US$40 billion this year, is highly fragmented and begs for consolidation. Ambitious industry players and private equity groups regularly buy language service and technology providers in an effort to scale up and . . .
 
The Top 10 Telephone Interpreting Companies: 2016
by Stephen Henderson, August 31, 2016, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .
 
The Top 20 On-Site Interpreting Companies: 2016
by Stephen Henderson, August 31, 2016, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .
 
The Top 100 Language Service Providers: 2016
by Stephen Henderson, August 03, 2016, 3 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. The list includes four ties, resulting in 104 companies claiming or sharing the top 100 spots. The two-letter country codes listed correspond . . .
 
The Fastest Growing LSPs: 2016
by Stephen Henderson, July 29, 2016, 5 Pages View abstract 
Companies often measure success through their growth relative to peers. This brief presents the ranking of the fastest-growing language service providers (LSPs) based on revenue, the most common measure of a rising business. It draws on LSP-reported financial . . .
 
Language Services Face a Perfect Storm
by Donald A. DePalma, December 31, 2015, 10 Pages View abstract 
CSA Research has analyzed the state and size of the language industry every year since 2005. This brief discusses economic trends, investment, and competitive pressures in the sector. It focuses on a historical sample of the 10 largest LSPs as a proxy . . .
 
The Top 10 Telephone Interpreting Companies: 2015
by Stephen Henderson, August 31, 2015, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .
 
The Top 20 On-Site Interpreting Companies: 2015
by Stephen Henderson, August 31, 2015, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .
 
The Fastest-Growing LSPs: 2015
by Hélène Pielmeier, Stephen Henderson, July 31, 2015, 11 Pages View abstract 
This brief presents the 20 language service providers with the highest sustained revenue increases over the past three years and the 20 companies that grew the most in a one-year period. It is based on the research that CSA Research conducted for its . . .
 
The Top 100 Language Service Providers: 2015
by Stephen Henderson, July 14, 2015, 5 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. The list includes nine ties, resulting in 109 companies claiming or sharing the top 100 spots. The two-letter country . . .
 
The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract 
Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .
 
TMS Customer Satisfaction
How Users Rate TMS Solutions and Their Vendors
by Benjamin B. Sargent, Rebecca Ray, March 31, 2015, 35 Pages View abstract 
To date, little research has been available on the level of satisfaction among decision-makers, practitioners, and end-users of TMS solutions. In October 2014, CSA Research surveyed 688 enterprise and supply side users, asking them about a range of customer . . .
 
The Fastest-Growing LSPs: 2014
by Hélène Pielmeier, September 26, 2014, 6 Pages View abstract 
This brief presents the ranking of the fastest-growing LSPs in 2014 and summarizes the reasons for their accelerated growth. It is based on the research that Common Sense Advisory conducted for its annual report on the language sector, . . .
 
The Top 10 Telephone Interpreting Companies: 2014
by Vijayalaxmi Hegde, Donald A. DePalma, July 23, 2014, 2 Pages View abstract 
Telephone interpreting makes up 5.47% of the global language services market and is valued at approximately US$2.03 billion. In this brief, Common Sense Advisory presents the largest global providers of this service based on the amount of reported revenue . . .
 
The Top 20 On-Site Interpreting Companies: 2014
by Vijayalaxmi Hegde, Donald A. DePalma, July 23, 2014, 2 Pages View abstract 
On-site interpreting makes up nearly 10% of the global language services market and is valued at approximately US$3.6 billion. In this brief, Common Sense Advisory presents the largest global providers of this service based on the amount of reported revenue . . .
 
The Language Services Market: 2014
An Annual Review of the Translation, Localization, and Interpreting Services Industry
by Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, June 25, 2014, 86 Pages View abstract 
Our comprehensive study of the market for translation, localization, interpreting and other language services in 2014 includes information on underlying market growth, key trends, fastest-growing services, average revenue per employee, and other critical . . .
 
The Top 100 Language Service Providers: 2014
by Vijayalaxmi Hegde, Donald A. DePalma, June 25, 2014, 4 Pages View abstract 
To access this brief, please log in or register. This brief presents the world’s leading providers of translation, localization, and interpreting services in 2014. The list includes two ties, resulting in 103 companies claiming or sharing t . . .
 
Lessons from the Fastest-Growing LSPs
by Vijayalaxmi Hegde, October 03, 2013, 6 Pages View abstract 
Although luck can sometimes be the reason companies grow fast, other factors have a much greater influence on their performance. Our research on the more than 28,000 language service providers (LSPs) in Common Sense Advisory’s database has found . . .
 
The Top 15 Interpreting Companies: 2013
by Vijayalaxmi Hegde, August 15, 2013, 4 Pages View abstract 
Interpreting in its various forms provides essential communication services to governments, businesses, and individuals. It accounts for nearly 15% of the US$34 billion in language services that will be outsourced in 2013 (see “The Language Services . . .
 
The Fastest Growing LSPs
by Donald A. DePalma, Hélène Pielmeier, June 24, 2013, 5 Pages View abstract 
This brief presents the fastest-growing language service providers from the top providers list published by Common Sense Advisory in our annual review of the language industry (see “The Language Services Market: 2013,” May13). These firms . . .
 
The Language Services Market: 2013
An Annual Review of the Translation, Localization, and Interpreting Services Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Vijayalaxmi Hegde, May 31, 2013, 80 Pages View abstract 
Our comprehensive study of the market for translation, localization, interpreting and other language services in 2013 includes information on underlying market growth, key trends, fastest-growing services, average revenue per employee, and other critical . . .
 
The Top 100 Language Service Providers: 2013
by Donald A. DePalma, Vijayalaxmi Hegde, May 31, 2013, 5 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. Because there were several instances of companies reporting identical revenue, the list includes three ties, resulting in 103 companies claiming . . .
 
What Translation Suppliers Need to Know about Pricing
Frequently Asked Questions for Industry Providers
by Donald A. DePalma, Vijayalaxmi Hegde, September 28, 2012, 21 Pages View abstract 
This report is designed for language service providers (LSPs), freelance translators, and companies with in-house translation and localization staff. It answers the questions that LSPs and freelancers ask us most frequently about pricing. The research . . .
 
The Language Services Market: 2012
by Nataly Kelly, Donald A. DePalma, Robert G. Stewart, May 31, 2012, 62 Pages View abstract 
Looking for our most recent annual market study? Click here for "The Language Services Market: 2014." Our comprehensive study of the market for translation, localization, interpreting and other language services in 2012 includes information on underlying . . .
 
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