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How LSPs Quote Projects
A Behind-the-Scenes Look at Solution Development, Timeline Calculations, and Pricing
by Hélène Pielmeier, Donald A. DePalma, May 31, 2016, 52 Pages View abstract 
The quoting process can appear enigmatic for buyers of language services. Even when they send the same files to different language service providers, they get different questions, response times, degree of details in the proposal, pricing schemes, and . . .
 
How to Win the High-Stakes RFP Game
by Hélène Pielmeier, April 25, 2016, 7 Pages View abstract 
Requests for proposals (RFPs) or tenders are increasingly popular with buyers of language services. Buyers rely on them not only to select new suppliers but also to re-negotiate terms with existing vendors. Language service providers must therefore excel . . .
 
Evaluating the Operational Maturity of Suppliers
How to Apply the LSP MetrixTM Model during Vendor Selection and Management
by Hélène Pielmeier, Donald A. DePalma, Rebecca Ray, February 25, 2016, 126 Pages View abstract 
Based on the successful adoption of the Localization Maturity Model (LMM) developed by CSA Research for buyers of language services, we now offer a similar model, LSP MetrixTM, to evaluate the maturity of LSPs. It provides 70 evaluation factors, grouped . . .
 
Where Managed TMS Fits in Translation Strategies
by Benjamin B. Sargent, December 31, 2015, 3 Pages View abstract 
Language management plays an increasingly strategic role for global brands. Technology adoption through a managed service makes a lot of sense for companies without large, expert teams in-house. In this brief, we explain the pros and cons of translation . . .
 
Insights on How LSPs Test Their Supply Chain
by Hélène Pielmeier, December 14, 2015, 5 Pages View abstract 
Freelancers with great résumés can still fail miserably on a project. How do language service providers identify suppliers that will provide consistent deliverables that meet your quality requirements? CSA Research interviewed vendor managers . . .
 
Assessing the Strength of Your LSP’s Supply Chain
by Hélène Pielmeier, October 29, 2015, 9 Pages View abstract 
When assessing language service providers, buyers tend to focus on evaluating company characteristics and capabilities. Few dig deep enough into the LSPs’ supply chain to quantify the odds of obtaining the desired quality – on time and within . . .
 
Vendor Selection for Mobile App Localization Made Easy
by Rebecca Ray, June 30, 2015, 3 Pages View abstract 
Your current production model for multilingual content may integrate mobile localization without a hiccup. However, if you need to supplement your in-house, vendor, or freelancer team, this brief outlines eight essential areas to probe with potential . . .
 
Agile Localization at 17 Silicon Valley Companies
by Rebecca Ray, February 02, 2015, 9 Pages View abstract 
Twenty-two globalization champions from 17 global software developers came together recently in Silicon Valley to share their challenges and solutions for Agile localization at a CSA Research Colloquium. This brief outlines workflow models presented by . . .
 
How to Evaluate Supplier Ability to Follow the Sun
by Hélène Pielmeier, November 20, 2014, 4 Pages View abstract 
The traditional production model for translation is bursting at the seams. Enterprises need their content translated ever faster, and language service providers struggle to keep up. When you have high volumes of projects due within hours or days, you . . .
 
Translation Supply Chain Management
How Enterprise Buyers Manage Their Translation Vendors
by Fred Hollowood, Donald A. DePalma, September 13, 2014, 55 Pages View abstract 
Outsourced translation is the norm for most organizations, but many struggle with how to manage their external suppliers – especially as they increase the volumes they translate, the number of languages they offer, and the frequency at which they . . .
 
Press Play: Quick Introduction to Video Localization
by Rebecca Ray, August 29, 2014, 17 Pages View abstract 
The ubiquity of smartphones and tablets with their much smaller screens continues to increase the use of video by companies to reach their prospects, customers, investors, influencers, and employees worldwide. If you’re looking for a crash course . . .
 
Seven Areas to Address for Merging Translation Groups
by Rebecca Ray, July 08, 2014, 6 Pages View abstract 
Marketing and engineering or R&D managers often have questions and concerns as they centralize and merge their translation and localization functions. From engineering, Common Sense Advisory hears, "Marketing isn't very organized when it comes to translation . . .
 
Selecting LSPs for Agile: What Mother Never Told You
by Rebecca Ray, February 03, 2014, 2 Pages View abstract 
Delivering localized products for software developers running on Agile does not happen overnight. It requires a transition plan to enable localization teams - and their language suppliers - to shift from processing content in a linear fashion to adeptly . . .
 
A Behind-the-Scenes Peek at LSP Production Models
by Rebecca Ray, Hélène Pielmeier, February 28, 2013, 5 Pages View abstract 
Many translation buyers want to know more about what happens in production behind the scenes at their suppliers. They are driven by their desire to know if they are getting what they pay for. In this brief, we reveal what buyers should know about vendor . . .
 
The Link between Price and Translation Quality
One Relationship in a Much Larger Web of Quality
by Rebecca Ray, Donald A. DePalma, Hélène Pielmeier, February 19, 2013, 30 Pages View abstract 
Buyer and supplier managers base important business decisions on the assumption that paying more or less for translation affects linguistic quality – regardless of whether they are responsible for translation or localization, vendor relations, procurement, . . .
 
Translation Services and Software in the Cloud
How LSPs Will Move to Cloud-Based Solutions
by Donald A. DePalma, Benjamin B. Sargent, January 18, 2013, 36 Pages View abstract 
Have you ever shared a spreadsheet in Google Docs? Played your music from iCloud? Or used Salesforce or LinkedIn to manage relationships? Then you’ve used the cloud. In various forms it has been part of our business and personal lives for the last . . .
 
Translation RFPs: Guidelines for Procurement Managers
by Rebecca Ray, December 31, 2012, 2 Pages View abstract 
Translation is a business service, so procurement needs to understand the underlying business process for which it is buying. This brief is designed for translation and localization managers to share with their purchasing colleagues or to use as a jumping-off . . .
 
Practitioners Assess Their Satisfaction with the Cloud
by Rebecca Ray, Donald A. DePalma, Hélène Pielmeier, December 17, 2012, 6 Pages View abstract 
You can now access many translation tools and services from the cloud in the same way that you use Salesforce or share information through Google Docs. In May and June 2012, we surveyed buyers, language service providers (LSPs), and freelancers from 49 . . .
 
Maturing Buyers Change the Economics of Translation
by Donald A. DePalma, October 04, 2012, 6 Pages View abstract 
Multiple forces have conspired to deflate translation prices (see “Trends in Translation Pricing,” Sep12). Several of those drivers – optimized purchasing, automation, and variable quality − reflect evolving business practices . . .
 
At Your Wit’s End? Consider On-Site LSP Support
by Rebecca Ray, September 21, 2012, 4 Pages View abstract 
As purchasing power remains strong in emerging and frontier markets, pressure on translation and localization managers to deliver more content faster than ever to an expanding number of local markets shows no sign of letting up (see "Global Product Localization," . . .
 
How to Win the Requests for Proposals that Matter Most
Insights for Industry Providers Who Want to Excel with RFPs
by Rebecca Ray, Belinda Whittaker, Donald A. DePalma, July 26, 2012, 33 Pages View abstract 
As a language service provider, you respond to anywhere from a few requests for proposals to hundreds per year, eating up valuable hours from your salespeople, your project managers, and your technical staff. All of this time could be invested in more . . .
 
How to Write Translation Requests for Proposals
Best Practices for Improving RFPs and Tenders
by Rebecca Ray, Belinda Whittaker, Donald A. DePalma, July 26, 2012, 36 Pages View abstract 
As a buyer, you have a significant choice to make about how to conduct RFPs. You can carry on with the status quo and continue to view the tender process as a cumbersome, cost-driven exercise to be dreaded. Or, you can seize the huge opportunity to recast . . .
 
Ignore Small Translation Jobs at Your Own Risk
by Donald A. DePalma, June 12, 2012, 2 Pages View abstract 
We often hear from large language service providers (LSPs) that they don’t want to process small jobs. Meanwhile, small LSPs tell us that they want to move up the ladder and compete with bigger players on big projects. What constitutes “small” . . .
 
How to Succeed in Patent, IP, and Legal Translation
by Nataly Kelly, Donald A. DePalma, May 30, 2012, 7 Pages View abstract 
Patent, intellectual property (IP), and legal translation comprises a specialty in the language services business. Translation providers view it as a high-growth, premium service, making it a potentially lucrative opportunity. This brief provides an overview . . .
 
Translation in the Financial Services Sector
What Language Service Providers Need to Know
by Rebecca Ray, Belinda Whittaker, March 27, 2012, 36 Pages View abstract 
Language service providers (LSPs) are always looking for ways to grow and to increase their value as perceived by their customers. One way to do this is to prepare your team to support various industry sectors by understanding those buyers as intimately . . .
 
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