| 
   
  
Refine Your Search
Display:




Refine by:
  Date
Skip Navigation Links.
Skip Navigation Links.
Skip Navigation Links.
Skip Navigation Links.

View a list of common keywords
1 - 25 out of 75
123
Disintermediation in the Language Supply Chain
by Hélène Pielmeier, September 14, 2017, 6 Pages View abstract 
Eliminating the middleman has been the goal of banking, retail, and tourism firms as they cut overhead and deal more directly with their customers. Language services are not exempt from this move toward disintermediation. In this report, we explore how . . .
 
Leading Language Service Providers by Region
by Donald A. DePalma, Hélène Pielmeier, July 12, 2017, 1 Pages View abstract 
 
CSA Research's comprehensive annual report on the state of the industry revealed the world's leading providers of translation, localization, and interpreting services (see "Who's Who in Language Services and Technology: 2017 Rankings," Jun17). We . . .
 
Is Recommending Centralization Always the Best Option?
by Hélène Pielmeier, Rebecca Ray, April 26, 2017, 9 Pages View abstract 
Language service providers commonly recommend that clients centralize their procurement function. While decentralized operations are easier to penetrate, the lack of consolidation across various groups means that LSPs have to exert more sales and account . . .
 
How LSPs Quote Projects
A Behind-the-Scenes Look at Solution Development, Timeline Calculations, and Pricing
by Hélène Pielmeier, Donald A. DePalma, May 31, 2016, 52 Pages View abstract 
The quoting process can appear enigmatic for buyers of language services. Even when they send the same files to different language service providers, they get different questions, response times, degree of details in the proposal, pricing schemes, and . . .
 
Specifications Improve Quality and Satisfaction
by Arle Lommel, February 29, 2016, 9 Pages View abstract 
Many translation quality disputes between enterprises and language service providers (LSPs) arise from the lack of communication and a mismatch of expertise and expectations. Formalizing project specifications improves communication, quality outcomes, . . .
 
Evaluating the Operational Maturity of Suppliers
How to Apply the LSP MetrixTM Model during Vendor Selection and Management
by Hélène Pielmeier, Donald A. DePalma, Rebecca Ray, February 25, 2016, 126 Pages View abstract 
Based on the successful adoption of the Localization Maturity Model (LMM) developed by CSA Research for buyers of language services, we now offer a similar model, LSP MetrixTM, to evaluate the maturity of LSPs. It provides 70 evaluation factors, grouped . . .
 
Where Managed TMS Fits in Translation Strategies
by Benjamin B. Sargent, December 31, 2015, 3 Pages View abstract 
Language management plays an increasingly strategic role for global brands. Technology adoption through a managed service makes a lot of sense for companies without large, expert teams in-house. In this brief, we explain the pros and cons of translation . . .
 
Vendor Selection for Mobile App Localization Made Easy
by Rebecca Ray, June 30, 2015, 3 Pages View abstract 
Your current production model for multilingual content may integrate mobile localization without a hiccup. However, if you need to supplement your in-house, vendor, or freelancer team, this brief outlines eight essential areas to probe with potential . . .
 
Insights on Enterprise Budgeting Practices
How Buyers Fund Their Language Service Needs
by Hélène Pielmeier, Rebecca Ray, February 27, 2015, 31 Pages View abstract 
Language service providers need to understand how companies budget for translation in order to sell to it more effectively. Knowing who controls the budget and approves deviations helps salespeople and client service staff approach clients with proposals . . .
 
Translation Supply Chain Management
How Enterprise Buyers Manage Their Translation Vendors
by Fred Hollowood, Donald A. DePalma, September 13, 2014, 55 Pages View abstract 
Outsourced translation is the norm for most organizations, but many struggle with how to manage their external suppliers – especially as they increase the volumes they translate, the number of languages they offer, and the frequency at which they . . .
 
Why Localization Matters for Corporate Buyers
B2B Preferences for Localized Websites and Products
by Donald A. DePalma, Benjamin B. Sargent, July 18, 2014, 64 Pages View abstract 
To determine whether localization matters to corporate buyers, Common Sense Advisory surveyed businesspeople with purchasing authority for a range of software and high-tech products. We polled 400 companies across 10 non-English-speaking countries about . . .
 
Localization Matters for Global Procurement
B2B Preferences for Localized Websites and Products
by Donald A. DePalma, Benjamin B. Sargent, Robert G. Stewart, May 31, 2014, 66 Pages View abstract 
To determine whether localization matters to corporate buyers, Common Sense Advisory surveyed businesspeople with purchasing authority for a range of software and high-tech products. We polled 400 companies across 10 non-English-speaking countries about . . .
 
How LSPs Should Pay for Software
TMS Pricing Models Explained
by Benjamin B. Sargent, Donald A. DePalma, July 23, 2013, 36 Pages View abstract 
Increasingly, prospective users of translation management systems (TMS) tell Common Sense Advisory that they are confused about pricing models and ask us for help. This report examines the pricing models of 20 active software vendors in the market. After . . .
 
How Single-Language Vendors Can Sell to Direct Clients
by Nataly Kelly, Hélène Pielmeier, February 28, 2013, 6 Pages View abstract 
Single-language vendors (SLVs) frequently ask us for advice on how to reduce their dependence on sales to multi-language vendors (MLVs). They would like to add more direct customers to their client portfolio but are often worried about how their MLV customers . . .
 
Pricing Models for Translation Management Systems
How Globalization Software Buyers Should Pay for TMS
by Benjamin B. Sargent, Donald A. DePalma, February 28, 2013, 30 Pages View abstract 
Increasingly, users of translation management technology express confusion about software vendor pricing schemes and ask Common Sense Advisory to assist in sorting out the details. This report lays out the issues by examining the translation pricing models . . .
 
The Link between Price and Translation Quality
One Relationship in a Much Larger Web of Quality
by Rebecca Ray, Donald A. DePalma, Hélène Pielmeier, February 19, 2013, 30 Pages View abstract 
Buyer and supplier managers base important business decisions on the assumption that paying more or less for translation affects linguistic quality – regardless of whether they are responsible for translation or localization, vendor relations, procurement, . . .
 
Translation RFPs: Guidelines for Procurement Managers
by Rebecca Ray, December 31, 2012, 2 Pages View abstract 
Translation is a business service, so procurement needs to understand the underlying business process for which it is buying. This brief is designed for translation and localization managers to share with their purchasing colleagues or to use as a jumping-off . . .
 
Practitioners Assess Their Satisfaction with the Cloud
by Rebecca Ray, Donald A. DePalma, Hélène Pielmeier, December 17, 2012, 6 Pages View abstract 
You can now access many translation tools and services from the cloud in the same way that you use Salesforce or share information through Google Docs. In May and June 2012, we surveyed buyers, language service providers (LSPs), and freelancers from 49 . . .
 
Maturing Buyers Change the Economics of Translation
by Donald A. DePalma, October 04, 2012, 6 Pages View abstract 
Multiple forces have conspired to deflate translation prices (see “Trends in Translation Pricing,” Sep12). Several of those drivers – optimized purchasing, automation, and variable quality − reflect evolving business practices . . .
 
How to Win the Requests for Proposals that Matter Most
Insights for Industry Providers Who Want to Excel with RFPs
by Rebecca Ray, Belinda Whittaker, Donald A. DePalma, July 26, 2012, 33 Pages View abstract 
As a language service provider, you respond to anywhere from a few requests for proposals to hundreds per year, eating up valuable hours from your salespeople, your project managers, and your technical staff. All of this time could be invested in more . . .
 
How to Write Translation Requests for Proposals
Best Practices for Improving RFPs and Tenders
by Rebecca Ray, Belinda Whittaker, Donald A. DePalma, July 26, 2012, 36 Pages View abstract 
As a buyer, you have a significant choice to make about how to conduct RFPs. You can carry on with the status quo and continue to view the tender process as a cumbersome, cost-driven exercise to be dreaded. Or, you can seize the huge opportunity to recast . . .
 
The Life Cycle of a Relationship with a Translation Provider
by Donald A. DePalma, May 25, 2012, 4 Pages View abstract 
How do buyers choose and then manage a translation vendor? Every relationship with a service provider, regardless of the industry it serves, proceeds through a predictable life cycle : 1) competencies – determining whether a provider meets the business . . .
 
What to Do When Translation Vendors Raise Prices
by Nataly Kelly, April 26, 2012, 3 Pages View abstract 
Is the tide of translation pricing changing? Have your translation providers recently been increasing their rates? As the global recession took hold, rates in the industry hit historic lows (see “Price Pressure in Language Services,” Jul09) . . .
 
Outsourcing Translation Work in the European Union
by Karl-Johan Lönnroth, January 01, 2012, 6 Pages View abstract 
Collectively, the European Union (EU) institutions constitute an enormous pool of translation demand. At a rate of 1,500 characters per page (not including spaces), their total yearly output amounts to more than five million pages. They employ some 8,000 . . .
 
Translation Performance Metrics
How to Measure Your Language Services Work
by Rebecca Ray, Nataly Kelly, Robert G. Stewart, December 20, 2011, 36 Pages View abstract 
"What gets measured gets done." While it may seem simple, this statement is at the heart of performance metrics. Unless you measure your results, you cannot possibly tell if your organization is failing or succeeding. However, simply measuring things . . .
 
123
 
 
Terms of Use | Privacy Statement | Contact Us
Copyright © 2017 Common Sense Advisory, Inc. All Rights Reserved.