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Blockchain Adds Digital Controls to Language Services
by Benjamin B. Sargent, October 06, 2017, 5 Pages View abstract 
Blockchain is a method for concatenating blocks of transactions, which are stored securely using encryption in a distributed system that prevents bad actors from unlawfully changing records. While most media sources focus on blockchain’s use in . . .
 
Disintermediation in the Language Supply Chain
by Hélène Pielmeier, September 14, 2017, 6 Pages View abstract 
Eliminating the middleman has been the goal of banking, retail, and tourism firms as they cut overhead and deal more directly with their customers. Language services are not exempt from this move toward disintermediation. In this report, we explore how . . .
 
How to Manage Freelancers: Lessons Learned from LSPs
by Rebecca Ray, Hélène Pielmeier, July 29, 2016, 12 Pages View abstract 
Though not yet a trend, CSA Research observes more companies considering the option of directly managing the freelance linguistic talent responsible for generating their multilingual customer experience. This brief outlines why organizations choose to . . .
 
How LSPs Quote Projects
A Behind-the-Scenes Look at Solution Development, Timeline Calculations, and Pricing
by Hélène Pielmeier, Donald A. DePalma, May 31, 2016, 52 Pages View abstract 
The quoting process can appear enigmatic for buyers of language services. Even when they send the same files to different language service providers, they get different questions, response times, degree of details in the proposal, pricing schemes, and . . .
 
Evaluating the Operational Maturity of Suppliers
How to Apply the LSP MetrixTM Model during Vendor Selection and Management
by Hélène Pielmeier, Donald A. DePalma, Rebecca Ray, February 25, 2016, 126 Pages View abstract 
Based on the successful adoption of the Localization Maturity Model (LMM) developed by CSA Research for buyers of language services, we now offer a similar model, LSP MetrixTM, to evaluate the maturity of LSPs. It provides 70 evaluation factors, grouped . . .
 
Balanced Scorecards for Vendor Evaluation
by Rebecca Ray, Donald A. DePalma, December 30, 2015, 6 Pages View abstract 
How should buyers of translation services evaluate their suppliers? The reply is usually along the lines of, "Measure what matters." But how do you choose from among the many criteria related to quality, turnaround, and cost efficiency? This brief out . . .
 
Developing a Strong Supply Chain
The How-To Guide to Vendor Life Cycle Management
by Hélène Pielmeier, Benjamin B. Sargent, November 30, 2015, 47 Pages View abstract 
In theory, all language service providers have access to the same pool of resources. Yet in practice, so many vendor management strategies exist – different approaches to process, staffing, and tools – that every LSP ends . . .
 
How LSPs Test the Skills of Vendors
by Hélène Pielmeier, November 30, 2015, 6 Pages View abstract 
Vendors with great résumés can still fail miserably on a project. How do language service providers identify suppliers that will provide consistent deliverables that meet their quality requirements? CSA Research interviewed . . .
 
Negotiating Rates with Translation Vendors
by Hélène Pielmeier, November 30, 2015, 9 Pages View abstract 
As part of our research on how language service providers manage their supply chain, CSA Research interviewed 31 LSPs about how they approach rate negotiations with their vendors. In this brief, we present: 1) the importance of negotiations to profitability; . . .
 
Assessing the Strength of Your LSP’s Supply Chain
by Hélène Pielmeier, October 29, 2015, 9 Pages View abstract 
When assessing language service providers, buyers tend to focus on evaluating company characteristics and capabilities. Few dig deep enough into the LSPs’ supply chain to quantify the odds of obtaining the desired quality – on time and within . . .
 
Subcontracting to Other LSPs
by Hélène Pielmeier, October 29, 2015, 6 Pages View abstract 
Language service providers notoriously tap the capacity of other LSPs to get work done, thereby creating a multi-layer supply chain. As part of CSA Research’s interviews on vendor management best practices, we identified several issues that we discuss . . .
 
Vendor Management at LSPs
The How-To Guide to Designing and Evolving the Function
by Hélène Pielmeier, Benjamin B. Sargent, October 29, 2015, 55 Pages View abstract 
Supply chain management has taken on an increasingly important role at language service providers. It stems from ever more specific and rigorous client requirements, intense price pressure, the depth of subcontracting to peers, and the diversification . . .
 
Developing the Supply Chain for the Future
by Hélène Pielmeier, September 28, 2015, 5 Pages View abstract 
Freelance linguists are responsible for their own training. Yet, CSA Research observes in interactions and research with language service providers that LSPs have a crucial role in developing freelancers’ skill – and they usually do so without . . .
 
Are You Ready to Acquire a New Team or Be Acquired?
by Rebecca Ray, June 30, 2015, 5 Pages View abstract 
We are frequently asked at Common Sense Advisory how to manage the integration of a newly acquired localization team. Whichever side you're on - as the acquirer or as the one being acquired - the process requires a lot of hard work to align international . . .
 
Vendor Selection for Mobile App Localization Made Easy
by Rebecca Ray, June 30, 2015, 3 Pages View abstract 
Your current production model for multilingual content may integrate mobile localization without a hiccup. However, if you need to supplement your in-house, vendor, or freelancer team, this brief outlines eight essential areas to probe with potential . . .
 
Insights on Enterprise Translation Automation
How Clients Deploy Translation Technology
by Donald A. DePalma, Fred Hollowood, April 14, 2015, 49 Pages View abstract 
As your clients expand globally, they struggle to scale content to a range of products, languages, and platforms. The only way to meet this demand is with technology. In this report, CSA Research explores six scenarios for how buyers automate processes . . .
 
Enterprise Translation Automation
Use Cases for Deployment of Translation Technology
by Donald A. DePalma, Fred Hollowood, March 10, 2015, 42 Pages View abstract 
Many organizations employ technology to manage digital content and its translation. Some rely heavily on tools that vendors provide. Others require partners to use proprietary systems that they have developed themselves or bought from commercial suppliers . . .
 
Agile Localization at 17 Silicon Valley Companies
by Rebecca Ray, February 02, 2015, 9 Pages View abstract 
Twenty-two globalization champions from 17 global software developers came together recently in Silicon Valley to share their challenges and solutions for Agile localization at a CSA Research Colloquium. This brief outlines workflow models presented by . . .
 
How to Maximize the Value of the Client-LSP Relationship
by Hélène Pielmeier, December 12, 2014, 12 Pages View abstract 
Common Sense Advisory examined how LSPs progress from being a provider among many to becoming a full-fledged partner.This research on the client-LSP relationship outlines best practices for LSPs to maximize their efforts at each of the six progressive . . .
 
Insights on Enterprise Buying Behaviors
How Buyers of Language Services Manage Their Vendors
by Hélène Pielmeier, Donald A. DePalma, Fred Hollowood, December 03, 2014, 34 Pages View abstract 
Without enterprises needing translations to succeed internationally, the language services landscape would be very different. LSPs depend on these buyers for their livelihood, so they constantly seek information to better service them and sell to them . . .
 
How to Evaluate Supplier Ability to Follow the Sun
by Hélène Pielmeier, November 20, 2014, 4 Pages View abstract 
The traditional production model for translation is bursting at the seams. Enterprises need their content translated ever faster, and language service providers struggle to keep up. When you have high volumes of projects due within hours or days, you . . .
 
Translation Supply Chain Management
How Enterprise Buyers Manage Their Translation Vendors
by Fred Hollowood, Donald A. DePalma, September 13, 2014, 55 Pages View abstract 
Outsourced translation is the norm for most organizations, but many struggle with how to manage their external suppliers – especially as they increase the volumes they translate, the number of languages they offer, and the frequency at which they . . .
 
Press Play: Quick Introduction to Video Localization
by Rebecca Ray, August 29, 2014, 17 Pages View abstract 
The ubiquity of smartphones and tablets with their much smaller screens continues to increase the use of video by companies to reach their prospects, customers, investors, influencers, and employees worldwide. If you’re looking for a crash course . . .
 
Seven Areas to Address for Merging Translation Groups
by Rebecca Ray, July 08, 2014, 6 Pages View abstract 
Marketing and engineering or R&D managers often have questions and concerns as they centralize and merge their translation and localization functions. From engineering, Common Sense Advisory hears, "Marketing isn't very organized when it comes to translation . . .
 
The State of Compensation at LSPs: 2014
What Employees of Language Service Providers Earn
by Hélène Pielmeier, Donald A. DePalma, May 15, 2014, 80 Pages View abstract 
Executives at language service providers need to invest wisely in people. When they pay low wages, they may lose good employees to the competition or to other industries that pay more. Yet if they offer packages that are too generous, their profitability . . .
 
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