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CSA Research Survey on Gender and Family in the Language Services Industry: Overall Findings
by CSA Research, June 07, 2017, 42 Pages View abstract 
Issues related to gender, the workplace, and family are among the most important social and political concerns today. Language services – translation, localization, interpreting, and related tasks – are frequently seen as a female-dominated . . .
 
Organization: Building Excellence at Every Stage
by Rebecca Ray, Donald A. DePalma, February 23, 2017, 15 Pages View abstract 
CSA Research carried out an extensive data collection and analysis exercise in preparation for Localization Maturity ModelTM (LMM) 3.0. We conducted a comprehensive survey of enterprise buyers of language services in 15 countries in June and July 2016 . . .
 
Use These Job Descriptions to Build Your Team
by Rebecca Ray, January 28, 2016, 8 Pages View abstract 
What roles are critical for the success of your translation team? What specific expertise should your HR department look for? Should you hire them now or later? This brief addresses these questions by presenting 10 sample job descriptions for four levels . . .
 
Are You Ready to Acquire a New Team or Be Acquired?
by Rebecca Ray, June 30, 2015, 5 Pages View abstract 
We are frequently asked at Common Sense Advisory how to manage the integration of a newly acquired localization team. Whichever side you're on - as the acquirer or as the one being acquired - the process requires a lot of hard work to align international . . .
 
Which Organizational Chart Works Best for You?
by Rebecca Ray, June 06, 2014, 14 Pages View abstract 
How many people should you hire for your localization team? Do you need to employ anyone at all? What function should the team report into? Is it time to set up a center of excellence for globalization? This brief addresses these questions by presenting . . .
 
Improve Communication with In-Country Teams
by Rebecca Ray, July 31, 2013, 7 Pages View abstract 
Translation and localization groups at a company’s home office often play a primary communication role with remote marketing teams. However, information sharing between headquarters and the field is not always as effective or mutually . . .
 
Market Entry Decisions
Data Sources and Tools for Strategic Planning
by Benjamin B. Sargent, Rebecca Ray, July 25, 2013, 38 Pages View abstract 
Each decision to invest in a language is part of a complex decision about entering a new market or increasing support for an existing one. Companies now face these decisions with increasing frequency, speed, and scope. Strategic planners need a structured . . .
 
Managing Translation Operations
Human Capital Development and the Project Management Office
by Benjamin B. Sargent, Willem Stoeller, July 24, 2012, 32 Pages View abstract 
This report explains how to organize the function of translation project management within a global enterprise. Common Sense Advisory interviewed 30 professionals responsible for managing translation and localization at large enterprises with revenue . . .
 
How to Hire and Retain the Best Project Managers
by Benjamin B. Sargent, Willem Stoeller, July 20, 2012, 4 Pages View abstract 
Executives at enterprise organizations must consider how to evaluate and incentivize the performance of the project management office (PMO) and of project managers (PMs) individually. Managers seeking to build or restructure their PMO should be careful . . .
 
Translation Future Shock
Human Translator Throughput and the Impact of Machine Translation
by Donald A. DePalma, Nataly Kelly, April 30, 2012, 24 Pages View abstract 
Language service providers and freelancers translate hundreds of millions of words per day. This work supports global trade, diplomacy, tourism, and a host of other international and domestic multicultural activities. Simultaneously, advances in machine . . .
 
Measuring the Productivity of Project Managers
by Benjamin B. Sargent, Vijayalaxmi Hegde, December 16, 2011, 5 Pages View abstract 
Language service providers (LSPs) often ask how they can measure and improve the productivity of their project managers (PMs). Owners and executives reckon that measuring the efficiency of PMs can tell you a lot about the health of the firm and that improving . . .
 
Return on Conference Attendance for LSPs
by Donald A. DePalma, September 29, 2011, 3 Pages View abstract 
Conferences have both direct and indirect costs associated with them. In this brief, we discuss the return on conference attendance in terms of out-of-pocket and opportunity costs associated with being out of the office. It draws on survey data from our . . .
 
Nine Items to Add to Your Budget Checklist
by Rebecca Ray, September 15, 2011, 3 Pages View abstract 
Most translation and localization managers are required to participate in annual budgeting exercises because their companies treat language services as an operating expense (see “How Companies Budget for Localization,” Jul11). This brief covers . . .
 
Profile of a Globalization Champion
by Rebecca Ray, September 15, 2011, 3 Pages View abstract 
It’s not easy for corporate recruiters or hiring managers to find globalization leaders. A specialized set of skills and characteristics are required to excel in this position. However, they probably aren’t the ones you would expect. Based . . .
 
How to Attract More Job Applicants for In-House Teams
by Rebecca Ray, August 30, 2011, 3 Pages View abstract 
Finding and retaining the most qualified candidates for your company is a challenge in the best of times. These, obviously, are not the best of times. Hiring managers face real barriers to building sustainable teams. This brief outlines how to reach more . . .
 
The Global Business Leadership Manifesto
by Donald A. DePalma, Nataly Kelly, March 01, 2011, 2 Pages View abstract 
Companies that achieve global success do more than just export their products and services to foreign markets. They adopt a new way of thinking that integrates globalization into their corporate strategy. In this brief, we present the underlying principles . . .
 
Recruiting Benchmarks for In-House Localization Teams
by Rebecca Ray, December 09, 2010, 4 Pages View abstract 
Your internal localization staff enables international revenue. However, localization professionals are not churned out by educational institutions or easily trained in just a few months. How can you find them when you need them? This brief presents recruiting . . .
 
Six Steps to Executive Sponsorship of Globalization
by Rebecca Ray, October 05, 2010, 3 Pages View abstract 
Engaging an executive sponsor to ensure international success is not nearly as difficult as it may seem. This brief provides the information you need to immediately begin your recruitment process and to measure your progress along the way. . . .
 
Is Your Globalization Business Model Gathering Dust?
by Rebecca Ray, August 23, 2010, 3 Pages View abstract 
Several language service providers now offer clients the opportunity to deliver more multilingual products and services in more formats than anyone thought economically feasible just a few years ago. In this brief, we outline the reasons why and how global . . .
 
Business Globalization in 2020
by Donald A. DePalma, December 19, 2007, 12 Pages View abstract 
Where will business globalization be in a dozen years? This report ambitiously looks at the world which business globalization and its enabling practices of translation and localization will occupy in 2020. . . .
 
Chief Globalization Officer
by Donald A. DePalma, January 28, 2007, 40 Pages View abstract 
Cisco’s 2006 appointment of a CGO brought the concept of an executive guiding a multinational company’s international efforts back into the news. This report outlines the role of this C-level exec. . . .
 
Globalization Market Predictions for 2006
by Donald A. DePalma, Renato S. Beninatto, December 12, 2005, 2 Pages View abstract 
It's the time of year when everyone makes predictions for the 12 months. So here is our look into the crystal ball for what 2006 will bring to language services and tools. . . .
 
The Emergence of Real World Enterprise
by Donald A. DePalma, February 20, 2004, 2 Pages View abstract 
No longer just multinational, supranational “world enterprises” like Airbus, GE, IBM, and Merck gird the planet with development labs, centers of competence, adaptive manufacturing plants, and customer service centers. Read this Quick Take . . .
 
Real World Enterprise
by Donald A. DePalma, Renato S. Beninatto, January 01, 2004, 39 Pages View abstract 
The demands of operating in short timeframes, the passage of restrictive legislation at home and abroad, and the management of complex portfolios of transactional and content-centric applications will drive companies to become more global in their outlook, . . .
 
Beggars at the Globalization Banquet
Globalization Business Case and the ROI of Localization
by Donald A. DePalma, November 01, 2002, 47 Pages View abstract 
Do you measure ROI? If you do, you're in the minority. "Beggars at the Globalization Banquet" explores the decision-making processes, costs, and procedures used to establish a return on translation and localization investment. . . .
 
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