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1 - 6 out of 6
How Travel and Leisure Companies Buy Translation
What LSPs Need to Know
by Rebecca Ray, Hélène Pielmeier, September 30, 2015, 43 Pages View abstract 
Travel and leisure (T&L) is one of the world’s largest industry sectors. It generated US$7.6 trillion in 2014 and doesn’t show any sign of slowing its strong and sustained climb. Language service providers (LSPs) can rejoice because this sector . . .
Rethinking Client Language Reviews
How to Help Buyers Develop a Flexible Quality Framework
by Hélène Pielmeier, Rebecca Ray, May 29, 2015, 25 Pages View abstract 
Client language reviews – often called in-country or third-party reviews – are notorious for causing delays and frustrations for all parties involved. Reviewers may alter the meaning of translations, introduce mistakes, fall into an editing . . .
Agile: A Quick Introduction for LSPs
by Donald A. DePalma, Rebecca Ray, November 24, 2014, 4 Pages View abstract 
The Agile development methodology is the new norm for clients developing software - and for many of their colleagues in marketing, product development, and even customer care teams aiming to increase their speed (see "What's on the Mind of the Agile-ized . . .
What’s on the Mind of the Agile-ized Buyer?
by Rebecca Ray, February 25, 2014, 4 Pages View abstract 
Buy-side research from Common Sense Advisory confirms that Agile is the new normal that breaks localization production models due to smaller translation volumes that must be translated more frequently. In interviews conducted in September 2013, 21 companies . . .
The Price-Quality Link
What LSPs Should Know about What Buyers Think
by Rebecca Ray, Donald A. DePalma, Hélène Pielmeier, April 26, 2013, 37 Pages View abstract 
Buyers and suppliers do not always define or perceive translation quality in the same terms. Yet, pricing is often determined in part by the number of quality review passes. For this report, we set out to determine whether paying more or less for translation . . .
Seven Steps to Develop Key Performance Indicators
by Hélène Pielmeier, January 25, 2013, 8 Pages View abstract 
Common Sense Advisory often advises language service providers (LSPs) to identify a company mission and corporate objectives as part of their basic annual business planning. The next step is to turn those objectives into key performance . . .
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