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Streamlining Interpreter Bookings
by Hélène Pielmeier, October 09, 2017, 7 Pages View abstract 
Managing pools of interpreters and large volumes of booking requests can be a daunting task. Many organizations still rely on ad hoc solutions that fail to meet their needs. This research piece outlines the core decisions you need to make before you start . . .
 
TechStack: Interpreting Management Systems
by Hélène Pielmeier, Arle Lommel, January 31, 2017, 14 Pages View abstract 
Managing scheduled interpreting jobs can be a daunting task for buyers of language services and their suppliers. Between April and August 2016, CSA Research investigated the state of interpreting management systems (IMSes) by conducting briefings and . . .
 
Developing the IDP Market
Sustainability in Interpreting Delivery Platform Offerings
by Hélène Pielmeier, Arle Lommel, September 28, 2016, 44 Pages View abstract 
Announcements of interpreting delivery platforms (IDPs) that enable remote, video, telephone, and even machine interpretation appear with ever more frequency. However, limitations restrict the adoption of many offerings. Most providers offer single-purpose . . .
 
Interpreters at the Push of a Button
How to Select Interpreting Delivery Platforms (IDPs)
by Hélène Pielmeier, Donald A. DePalma, August 31, 2016, 40 Pages View abstract 
In this report, we introduce the term “interpreting delivery platforms” (IDP) to describe applications designed to support the delivery of spoken-word language services. They include systems for over-the-phone interpreting (OPI), video remote . . .
 
The Top 10 Telephone Interpreting Companies: 2016
by Stephen Henderson, August 31, 2016, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .
 
The Top 20 On-Site Interpreting Companies: 2016
by Stephen Henderson, August 31, 2016, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .
 
The Top 100 Language Service Providers: 2016
by Stephen Henderson, August 03, 2016, 3 Pages View abstract 
This brief presents the world’s leading providers of translation, localization, and interpreting services. The list includes four ties, resulting in 104 companies claiming or sharing the top 100 spots. The two-letter country codes listed correspond . . .
 
The Top 10 Telephone Interpreting Companies: 2015
by Stephen Henderson, August 31, 2015, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of telephone interpreting services based on the amount of reported revenue. The list features 10 companies. . . .
 
The Top 20 On-Site Interpreting Companies: 2015
by Stephen Henderson, August 31, 2015, 2 Pages View abstract 
In this brief, CSA Research presents the largest global providers of on-site interpreting services based on the amount of reported revenue. The list features 20 companies. . . .
 
The Language Services Market: 2015
Annual Review of the Translation, Localization, and Interpreting Services and Technology Industry
by Donald A. DePalma, Hélène Pielmeier, Robert G. Stewart, Stephen Henderson, June 30, 2015, 97 Pages View abstract 
Imagine buying a new car and not being able to decipher the owner's manual because it's in a language you don't read. Or remember the frustration of trying to register at a website form that doesn't recognize your country's postal code format. Think about . . .
 
The Changing Landscape of the Language Industry
by Donald A. DePalma, May 20, 2015, 7 Pages View abstract 
In 1968, Waste Management, Inc. (WM) began an aggressive roll-up of the trash collection business in the United States and Canada, purchasing many small service companies. It disrupted the old mom-and-pop model of small providers, each owning just a few . . .
 
What Buyers Need to Know about Interpreting Procurement
What to Buy, How to Buy It, and How to Manage It
by Rebecca Ray, Hélène Pielmeier, Donald A. DePalma, February 12, 2015, 61 Pages View abstract 
More and more translation buyers are taking over responsibility for procuring interpreting services for their organizations. However, rendering the spoken word into multiple languages has its own unique requirements. Based on an in-depth survey of 197 . . .
 
The State of the Interpreting Market
An In-Depth Look at a Fast-Growing Segment of the Language Services Market
by Hélène Pielmeier, Donald A. DePalma, January 30, 2015, 33 Pages View abstract 
Language access policies and advances in technology have drastically changed the interpreting landscape. Spoken language services increasingly touch the general public in everyday situations. To assess the state of this fast-growing segment of the language . . .
 
Trends in Conference Interpreting
by Hélène Pielmeier, January 30, 2015, 4 Pages View abstract 
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). The survey asked respondents about the type of services they use, what they spend on . . .
 
Trends in On-Site Interpretation
by Hélène Pielmeier, January 30, 2015, 7 Pages View abstract 
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). Our survey asked respondents about the type of services they use, what they spend on . . .
 
Trends in Over-the-Phone Interpreting
by Hélène Pielmeier, January 30, 2015, 6 Pages View abstract 
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). The survey asked respondents about the type of services they use, what they spend on . . .
 
Trends in Video Remote Interpreting
by Hélène Pielmeier, January 30, 2015, 8 Pages View abstract 
In late 2014, CSA Research conducted a survey of 197 buyers of interpreting services from 25 countries (see “The State of the Interpreting Market,” Jan15). It asked about the type of services they use, what they spend on each, and how they . . .
 
The Top 10 Telephone Interpreting Companies: 2014
by Vijayalaxmi Hegde, Donald A. DePalma, July 23, 2014, 2 Pages View abstract 
Telephone interpreting makes up 5.47% of the global language services market and is valued at approximately US$2.03 billion. In this brief, Common Sense Advisory presents the largest global providers of this service based on the amount of reported revenue . . .
 
The Top 20 On-Site Interpreting Companies: 2014
by Vijayalaxmi Hegde, Donald A. DePalma, July 23, 2014, 2 Pages View abstract 
On-site interpreting makes up nearly 10% of the global language services market and is valued at approximately US$3.6 billion. In this brief, Common Sense Advisory presents the largest global providers of this service based on the amount of reported revenue . . .
 
The Language Services Market: 2014
An Annual Review of the Translation, Localization, and Interpreting Services Industry
by Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, June 25, 2014, 86 Pages View abstract 
Our comprehensive study of the market for translation, localization, interpreting and other language services in 2014 includes information on underlying market growth, key trends, fastest-growing services, average revenue per employee, and other critical . . .
 
The Top 15 Interpreting Companies: 2013
by Vijayalaxmi Hegde, August 15, 2013, 4 Pages View abstract 
Interpreting in its various forms provides essential communication services to governments, businesses, and individuals. It accounts for nearly 15% of the US$34 billion in language services that will be outsourced in 2013 (see “The Language Services . . .
 
The Fastest Growing LSPs
by Donald A. DePalma, Hélène Pielmeier, June 24, 2013, 5 Pages View abstract 
This brief presents the fastest-growing language service providers from the top providers list published by Common Sense Advisory in our annual review of the language industry (see “The Language Services Market: 2013,” May13). These firms . . .
 
What Translation Suppliers Need to Know about Pricing
Frequently Asked Questions for Industry Providers
by Donald A. DePalma, Vijayalaxmi Hegde, September 28, 2012, 21 Pages View abstract 
This report is designed for language service providers (LSPs), freelance translators, and companies with in-house translation and localization staff. It answers the questions that LSPs and freelancers ask us most frequently about pricing. The research . . .
 
Nine Software Tools for Interpreter Scheduling
by Vijayalaxmi Hegde, Nataly Kelly, August 01, 2012, 6 Pages View abstract 
The on-site interpreting industry is worth US$4.8 billion in 2012 (see “The Language Services Market: 2012,” May12). The service ranks #2 by market share, next only to translation. Yet, the industry has very few tools to schedule and book . . .
 
Pricing, Quality, Technology, and Staffing Confound LSPs
by Vijayalaxmi Hegde, June 29, 2012, 2 Pages View abstract 
Our annual survey of the language services market invites providers to tell us about the burning business issues they face (see “The Language Services Market: 2012,” May12). In this brief, we address major concerns that language service providers . . .
 
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