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| Paid Research - Membership Required |
| Rage Against the Content Management Machine |
| |
| Keywords |
| globalization, localization, translation, multilingual content management, content management, global content management, best practices, technology comparison, build vs. buy |
Abstract |
In this report we interview managers responsible for one or more of their firm's multiple applications. We review the technology challenges faced by developers and assess the ability of today's enterprise content management systems to make the leap to global content management.
- Nearly two-thirds of our interviewees built their own content management solutions rather than buy a commercial content management (CMS) or globalization management (GMS) system. Only 46 percent leverage linguistic tools like translation memory.
- Some CMS suppliers estimate more than a 25 percent industry failure rate for content management applications, but suspect a much higher rate for multilingual efforts due to their more complex process and workflow requirements.
- Despite the problems associated with commercial CMS and multilingual applications, we found that building a homegrown solution creates more problems than it solves. The report focuses on how today's enterprise CMS solutions will evolve to a more global role.
Who's who in managing content?
In this report we assess the suitability of a wide range of suppliers for dealing with multilingual content:
- Mainstream CMS including Atomz, Clickability, CrownPeak, Day, Divine, Documentum, Empolis, FatWire, FileNet, Gauss, IBM, Ingeniux, Interwoven, iUpload, Ixos, LAI, MediaSurface, Merant, Microsoft, Obtree, PaperThin, Percussion, RedDot, Roxen, Stellent, Tridion, Unisite, and Vignette.
- GMS including Brink's (OTTO), GlobalSight, Idiom, LAI, Star, Trados, and Translations.com (formerly eTranslate).
- Supporting players. We discuss where an assortment of technologies such as search and categorization, XML and WebDAV, and JSR170 fit (or don't) on the multilingual content management landscape. We detail the importance of language service providers and mainstream system integrators in the content management mix. This report effort was led by Don DePalma, who in 1996 was one of the first industry analysts to identify the content management category. In subsequent reports on CMS at Forrester he expanded his coverage to include organizational issues, the need for integral globalization, and the evolution to a corporate platform. This report is a critical next step in his vision of how content management will be transformed.
|
Benefits |
In General: This report discusses technology trends, business dynamics, and specific products, so it should prove useful to anyone responsible for choosing, buying, using, or developing such solutions.
|
For Buyers: Planners at multinational companies, government agencies, military and intelligence units, and non-governmental organizations that globalize their websites, documents, products, and other materials will learn what options are available for managing content.
|
| For Suppliers: Language service providers (LSP) rely on software tools to increase the productivity, reliability, and quality of their translation and localization efforts. In addition, those who develop, sell, and integrate software products to manage global content will benefit from the discussion of industry, market, and technology dynamics. |
Physical Details |
Authors: Donald A. DePalma and Renato Beninatto
|
| Date: 01 April 2003 |
| ISBN: 0-9765169-3-4 |
| Pages: 50 |
Companies |
| Able Innovations (Wiz Tom), Accenture, Adobe, Alchemy, ArabDox, Artesia, Atomz, Atos Origin, Atril, Austin Test, Autonomy, Bea, Bowne Global Solutions, Brink, Broad Vision, Cap Gemini Ernst & Young, Clickability, Coca-Cola, Cofax, Convera, CrownPeak, Data Junction, Day, Divine, Documentum, DynaSite, EDS, Ektron, Empolis, FatWire, FileNet, Gauss, GlobalSight, Google, Hummingbird, IBM, Idiom, Information Builders, Infosquare, Ingeniux, Interloc Global, Interwoven, Inxight, iUpload, Ixos, JD Edwards, LAI, LCJ Consortium, LegalKey, Lionbridge, Macromedia, MediaSurface, Merant, Mercury Interactive, Meridio, Microsoft, Midgard Proyect, Moravia, Nestlé, Obtree, Octave, OpenCms, OpenText, Oracle, PaperThin, Pass, Percussion, PinkRoccade, Plumtree, PriceWaterhoseCoopers, Progress, Rational, ReadDot, Roxen, SAP, Schaudin, SDL, Sentius, Siebel, SoftwareAG, Sony, Star, Stellent, Symantec, TheBigWord, Trados, Translations, Tridion, Tweddle, Uniscape, Unisite, UserLand, Vasont, Verity, Vignette, Virage, WebMethods, Zope |
Table of Contents |
- Topic
- Meeting Global Enterprise Content Management Needs
- Who Should Read This Report?
- Vox Populi
- Interviewees Support Their Companies’ International Presence
- Just What Is Content Management?
- Do-It-Yourself Wins Out over Commercial CMS Offerings .
- Why Some CMS Prospects Still Sit on the Fence
- CMS Buyers See Problems with Multilingual Applications
- Buyer Consideration of GMS Solutions Remains Low
- Conclusions from Buyer Interviews
- Analysis
- “Domestic Enterprise” CMS Is an Oxymoron, but Often the Norm
- Bi-Directional Scalability Will Define Enterprise Content Architectures
- CMS Vendors Believe Customers Don’t Want Localized Software
- Innocents Abroad: American and European Suppliers Face Off
- CMS Marketing Differentiation Remains Minimal
- Building Blocks for a Global Enterprise Content Architecture
- Starting Point: Platforms and Protocol Support Global Content
- The Reality: Content Can Reside Anywhere
- Understanding the Data: Metadata Describes Content
- Control: Workflow Management Formalizes Process
- Interaction: Collaboration Integrates Colleagues and Suppliers
- Access: Distributed Search and Categorization Allow Multilingual Access
- Delivery: Transformations Morph Content for Different Users
- Testing: QA Must Be an Integral Part of a Global Content Architecture
- Product Smackdown: CMS Suitability for a Broader Global Role
- Where Do Globalization Management Systems Fit? .
- Implications
- For Buyers, Ten Tips for Choosing the Right Globally Enabled CMS
- For Language Service Providers, It’s Time to Adapt to the Web
- Marching Orders: Technology Must Follow Process
|
| Paid Research - Membership Required |
| Rage Against the Content Management Machine |
| |
| Keywords |
| globalization, localization, translation, multilingual content management, content management, global content management, best practices, technology comparison, build vs. buy |
Abstract |
In this report we interview managers responsible for one or more of their firm's multiple applications. We review the technology challenges faced by developers and assess the ability of today's enterprise content management systems to make the leap to global content management.
- Nearly two-thirds of our interviewees built their own content management solutions rather than buy a commercial content management (CMS) or globalization management (GMS) system. Only 46 percent leverage linguistic tools like translation memory.
- Some CMS suppliers estimate more than a 25 percent industry failure rate for content management applications, but suspect a much higher rate for multilingual efforts due to their more complex process and workflow requirements.
- Despite the problems associated with commercial CMS and multilingual applications, we found that building a homegrown solution creates more problems than it solves. The report focuses on how today's enterprise CMS solutions will evolve to a more global role.
Who's who in managing content?
In this report we assess the suitability of a wide range of suppliers for dealing with multilingual content:
- Mainstream CMS including Atomz, Clickability, CrownPeak, Day, Divine, Documentum, Empolis, FatWire, FileNet, Gauss, IBM, Ingeniux, Interwoven, iUpload, Ixos, LAI, MediaSurface, Merant, Microsoft, Obtree, PaperThin, Percussion, RedDot, Roxen, Stellent, Tridion, Unisite, and Vignette.
- GMS including Brink's (OTTO), GlobalSight, Idiom, LAI, Star, Trados, and Translations.com (formerly eTranslate).
- Supporting players. We discuss where an assortment of technologies such as search and categorization, XML and WebDAV, and JSR170 fit (or don't) on the multilingual content management landscape. We detail the importance of language service providers and mainstream system integrators in the content management mix. This report effort was led by Don DePalma, who in 1996 was one of the first industry analysts to identify the content management category. In subsequent reports on CMS at Forrester he expanded his coverage to include organizational issues, the need for integral globalization, and the evolution to a corporate platform. This report is a critical next step in his vision of how content management will be transformed.
|
Benefits |
In General: This report discusses technology trends, business dynamics, and specific products, so it should prove useful to anyone responsible for choosing, buying, using, or developing such solutions.
|
For Buyers: Planners at multinational companies, government agencies, military and intelligence units, and non-governmental organizations that globalize their websites, documents, products, and other materials will learn what options are available for managing content.
|
| For Suppliers: Language service providers (LSP) rely on software tools to increase the productivity, reliability, and quality of their translation and localization efforts. In addition, those who develop, sell, and integrate software products to manage global content will benefit from the discussion of industry, market, and technology dynamics. |
Physical Details |
Authors: Donald A. DePalma and Renato Beninatto
|
| Date: 01 April 2003 |
| ISBN: 0-9765169-3-4 |
| Pages: 50 |
Companies |
| Able Innovations (Wiz Tom), Accenture, Adobe, Alchemy, ArabDox, Artesia, Atomz, Atos Origin, Atril, Austin Test, Autonomy, Bea, Bowne Global Solutions, Brink, Broad Vision, Cap Gemini Ernst & Young, Clickability, Coca-Cola, Cofax, Convera, CrownPeak, Data Junction, Day, Divine, Documentum, DynaSite, EDS, Ektron, Empolis, FatWire, FileNet, Gauss, GlobalSight, Google, Hummingbird, IBM, Idiom, Information Builders, Infosquare, Ingeniux, Interloc Global, Interwoven, Inxight, iUpload, Ixos, JD Edwards, LAI, LCJ Consortium, LegalKey, Lionbridge, Macromedia, MediaSurface, Merant, Mercury Interactive, Meridio, Microsoft, Midgard Proyect, Moravia, Nestlé, Obtree, Octave, OpenCms, OpenText, Oracle, PaperThin, Pass, Percussion, PinkRoccade, Plumtree, PriceWaterhoseCoopers, Progress, Rational, ReadDot, Roxen, SAP, Schaudin, SDL, Sentius, Siebel, SoftwareAG, Sony, Star, Stellent, Symantec, TheBigWord, Trados, Translations, Tridion, Tweddle, Uniscape, Unisite, UserLand, Vasont, Verity, Vignette, Virage, WebMethods, Zope |
Table of Contents |
- Topic
- Meeting Global Enterprise Content Management Needs
- Who Should Read This Report?
- Vox Populi
- Interviewees Support Their Companies’ International Presence
- Just What Is Content Management?
- Do-It-Yourself Wins Out over Commercial CMS Offerings .
- Why Some CMS Prospects Still Sit on the Fence
- CMS Buyers See Problems with Multilingual Applications
- Buyer Consideration of GMS Solutions Remains Low
- Conclusions from Buyer Interviews
- Analysis
- “Domestic Enterprise” CMS Is an Oxymoron, but Often the Norm
- Bi-Directional Scalability Will Define Enterprise Content Architectures
- CMS Vendors Believe Customers Don’t Want Localized Software
- Innocents Abroad: American and European Suppliers Face Off
- CMS Marketing Differentiation Remains Minimal
- Building Blocks for a Global Enterprise Content Architecture
- Starting Point: Platforms and Protocol Support Global Content
- The Reality: Content Can Reside Anywhere
- Understanding the Data: Metadata Describes Content
- Control: Workflow Management Formalizes Process
- Interaction: Collaboration Integrates Colleagues and Suppliers
- Access: Distributed Search and Categorization Allow Multilingual Access
- Delivery: Transformations Morph Content for Different Users
- Testing: QA Must Be an Integral Part of a Global Content Architecture
- Product Smackdown: CMS Suitability for a Broader Global Role
- Where Do Globalization Management Systems Fit? .
- Implications
- For Buyers, Ten Tips for Choosing the Right Globally Enabled CMS
- For Language Service Providers, It’s Time to Adapt to the Web
- Marching Orders: Technology Must Follow Process
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