 |
| Paid Research - Membership Required |
| Offshoring Language and IT Services to China |
| |
| Keywords |
| offshoring, outsourcing, business process outsourcing, IT outsourcing, language services, BPO, ITO, LSP, offshore development centers, ODC |
Abstract |
| This report is about offshoring IT and language-centric service to China. However, while it addresses the specifics of engaging with outsourcers in the PRC, it also discusses the more general aspects of outsourcing and offshoring that you will face wherever you go – risk tolerance, dealing with cultural differences, managing the difficulty of distance and time zones, and protecting intellectual property. The specifics will be different for each country, but the macro issues will be very much the same regardless of where you offshore. |
Benefits |
| In General: We met with a wide range of Chinese business process outsourcers (BPO), application development and maintenance (ADM) firms, language service providers (LSP), and the Chinese and multinational companies (MNC) that employ their services. We discussed the value they offer to North Atlantic firms, the state of the Chinese outsourcing market, the inevitable comparisons with India, and areas for improvement. Then we came back and conducted more primary and secondary research on these questions. The resulting report should prove useful to anyone considering offshoring or competing with offshore companies. |
| For Buyers: Buyers of language, IT, and business process services. Anyone who is considering an engagement with Chinese IT, business process, or translation outsourcers needs to understand what he is getting into. They must review the market dynamics, the available outsourcing and offshoring models, and the best way to engage with Chinese services firms. These buyers will consider alternate locations in Central and Eastern Europe, South America, Canada, and even back home in Rust Belt regions in the process of de-industrializing (this last approach has been called rural and urban sourcing). |
| For Suppliers: Suppliers in the North Atlantic region. Service providers in North America and Western Europe need to understand the new competitive dynamics of their Chinese competitors. Many will see the opportunity to offshore their own production to regions with lower costs than they would find at home or in traditional offshoring locations such as Ireland. Furthermore, anyone who’s in the business of providing offshored outsourcing services, including companies in China, should be interested in how they are perceived in the markets they have targeted. This report provides some of that perspective. |
Physical Details |
| Authors: Donald A. DePalma |
| Date: 30 July 2007 |
| ISBN: 978-1-933555-41-6 |
| Pages: 28 |
Companies |
| Albert International, Appeon, Arena BPO, Augmentum, Beijing E-C Translations, Beijing Zhongzhi Yutong Information & Technology Co., Beyondsoft, Bit Simple Technologies, Bleum, Boffin, BP Work Info-Tech, Brilliance-Asia, Chancetech Translation, Chinasoft, Chinese Localize Center, Csoft, DEO, ePeaksoft, ePRO Systems, Fornix, Golden View, Haida Inspection Services, HGS, HiSoft, HQTS, Huatek, Hyperwell Technologies, Incubate, iSquare Tech-Info, IT United, JF Computer Systems, Lionbridge, Loca Tran, Longtop International, MaesInfo, MDT InfoTech, Neusoft, Quingdao OM, SDL, Shaolin Translation, Shenzhen EMBSOF, Shinetech, Sinoodc, Sino-Vantage, SunSourcing, Symbio Group, Symphony, Telebao, thebigword, Translations.com, UFIDA, UniFORCE System, Welocalize, and Worksoft. |
Table of Contents |
- Topic
- Who Should Read This Report?
- Analysis
- Who Outsources Services to China ?
- Development for Home Market Consumes Large Dollops of Services
- Foreign Companies Seek Access to Labor and Growing Markets
- Who Are These Chinese Outsourcers?
- Chinese BPO-ITO-LSP Firms Offer a Full Range of Services
- Sounds Great, But Where Do Chinese Outsourcers Need to Improve?
- Looking Out Five Years – Crossing the Chasm
- How to Engage with Chinese Companies
- Appendix
- Cities by Region, Province, and Tier
- Information Technology Outsourcing Firms in the P.R.C.
- Language Service Providers in the P.R.C,
- Business Process Outsourcers in the P.R.C.
- Distribution of H1B Visas in the United States
- Figures
- Figure 1: Where in China the Outsourcers Operate
- Tables
- Table 1: Services Offered by Chinese Outsourcing Firms by Increasing Value
- Table 2: Worksheet of Factors to Consider When Offshoring
- Table 3: Chinese Cities by Region, Province, and Tier
- Table 4: A Sampling of Chinese Information Technology Outsourcers (ITO)
- Table 5: A Sampling of Chinese Language Service Providers (LSP)
- Table 6: A Sampling of Chinese Business Process Outsourcers (BPO)
- Table 7: Top 10 Recipients of
U.S. H1B Visas in 2006
|
| Paid Research - Membership Required |
| Offshoring Language and IT Services to China |
| |
| Keywords |
| offshoring, outsourcing, business process outsourcing, IT outsourcing, language services, BPO, ITO, LSP, offshore development centers, ODC |
Abstract |
| This report is about offshoring IT and language-centric service to China. However, while it addresses the specifics of engaging with outsourcers in the PRC, it also discusses the more general aspects of outsourcing and offshoring that you will face wherever you go – risk tolerance, dealing with cultural differences, managing the difficulty of distance and time zones, and protecting intellectual property. The specifics will be different for each country, but the macro issues will be very much the same regardless of where you offshore. |
Benefits |
| In General: We met with a wide range of Chinese business process outsourcers (BPO), application development and maintenance (ADM) firms, language service providers (LSP), and the Chinese and multinational companies (MNC) that employ their services. We discussed the value they offer to North Atlantic firms, the state of the Chinese outsourcing market, the inevitable comparisons with India, and areas for improvement. Then we came back and conducted more primary and secondary research on these questions. The resulting report should prove useful to anyone considering offshoring or competing with offshore companies. |
| For Buyers: Buyers of language, IT, and business process services. Anyone who is considering an engagement with Chinese IT, business process, or translation outsourcers needs to understand what he is getting into. They must review the market dynamics, the available outsourcing and offshoring models, and the best way to engage with Chinese services firms. These buyers will consider alternate locations in Central and Eastern Europe, South America, Canada, and even back home in Rust Belt regions in the process of de-industrializing (this last approach has been called rural and urban sourcing). |
| For Suppliers: Suppliers in the North Atlantic region. Service providers in North America and Western Europe need to understand the new competitive dynamics of their Chinese competitors. Many will see the opportunity to offshore their own production to regions with lower costs than they would find at home or in traditional offshoring locations such as Ireland. Furthermore, anyone who’s in the business of providing offshored outsourcing services, including companies in China, should be interested in how they are perceived in the markets they have targeted. This report provides some of that perspective. |
Physical Details |
| Authors: Donald A. DePalma |
| Date: 30 July 2007 |
| ISBN: 978-1-933555-41-6 |
| Pages: 28 |
Companies |
| Albert International, Appeon, Arena BPO, Augmentum, Beijing E-C Translations, Beijing Zhongzhi Yutong Information & Technology Co., Beyondsoft, Bit Simple Technologies, Bleum, Boffin, BP Work Info-Tech, Brilliance-Asia, Chancetech Translation, Chinasoft, Chinese Localize Center, Csoft, DEO, ePeaksoft, ePRO Systems, Fornix, Golden View, Haida Inspection Services, HGS, HiSoft, HQTS, Huatek, Hyperwell Technologies, Incubate, iSquare Tech-Info, IT United, JF Computer Systems, Lionbridge, Loca Tran, Longtop International, MaesInfo, MDT InfoTech, Neusoft, Quingdao OM, SDL, Shaolin Translation, Shenzhen EMBSOF, Shinetech, Sinoodc, Sino-Vantage, SunSourcing, Symbio Group, Symphony, Telebao, thebigword, Translations.com, UFIDA, UniFORCE System, Welocalize, and Worksoft. |
Table of Contents |
- Topic
- Who Should Read This Report?
- Analysis
- Who Outsources Services to China ?
- Development for Home Market Consumes Large Dollops of Services
- Foreign Companies Seek Access to Labor and Growing Markets
- Who Are These Chinese Outsourcers?
- Chinese BPO-ITO-LSP Firms Offer a Full Range of Services
- Sounds Great, But Where Do Chinese Outsourcers Need to Improve?
- Looking Out Five Years – Crossing the Chasm
- How to Engage with Chinese Companies
- Appendix
- Cities by Region, Province, and Tier
- Information Technology Outsourcing Firms in the P.R.C.
- Language Service Providers in the P.R.C,
- Business Process Outsourcers in the P.R.C.
- Distribution of H1B Visas in the United States
- Figures
- Figure 1: Where in China the Outsourcers Operate
- Tables
- Table 1: Services Offered by Chinese Outsourcing Firms by Increasing Value
- Table 2: Worksheet of Factors to Consider When Offshoring
- Table 3: Chinese Cities by Region, Province, and Tier
- Table 4: A Sampling of Chinese Information Technology Outsourcers (ITO)
- Table 5: A Sampling of Chinese Language Service Providers (LSP)
- Table 6: A Sampling of Chinese Business Process Outsourcers (BPO)
- Table 7: Top 10 Recipients of
U.S. H1B Visas in 2006
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