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Telephone Interpretation: The Supply Side
 
Keywords
Telephone interpretation, telephone interpreting, over-the-phone interpretation, interpreting market size, teletranslation, teleinterpreting, remote language mediation, telephone translation, phone interpreters, on-demand interpretation.

Abstract
This report reviews the provision of spoken language interpreting services delivered via telephone. It covers the following areas of interest:
  • Key players. We discuss the major market participants that provide telephone interpreting services. We discuss providers in the Top 15 ranking, plus new players around the world.
  • Market size. We include our first estimates of the total interpreting market as well as the telephone interpreting market.
  • Pricing. We describe the typical price ranges from both specialized and general providers, and we offer strategies for minimizing price compression.
  • Trends. We analyze the trends that define the next generation of telephone interpreting companies. We also outline potential replacement technologies.
  • Implications. Here, we provide strategies for identifying and understanding the decision makers. We also offer numerous recommendations for suppliers to continue helping the market grow.

Benefits
In General:  This report provides an overview of the supply side of telephone interpretation services. It includes the first-ever global ranking of the Top 15 telephone interpreting providers. The report also includes Common Sense Advisory’s first market size estimates for both the global outsourced interpreting market and the telephone interpreting segment.
For Buyers:  Procurement officers and sourcing specialists at corporations, hospitals, government agencies, military and intelligence units, and non-governmental organizations will learn who the major suppliers are, typical price ranges, and trends to look for among suppliers. The information in this report can be used to help make more informed decisions about suppliers and create more successful RFP and tendering processes.
For Suppliers: Language service providers (LSPs) that currently provide telephone interpreting services will learn more about the major providers in this field and how the services are provided on a large-scale, on-demand basis. This report will help providers benchmark their own rates of growth, size and revenue percentages. The publication also offers various recommendations for growing market share, and total market size. LSPs interested in adding telephone interpreting to their portfolios will be able to analyze this possibility with a more informed perspective.

Physical Details
Authors: Nataly Kelly, Renato S. Beninatto, and Donald A. DePalma
Date: 16 June 2008
ISBN: 9781933555553
Pages: 20

Companies
  • Language services providers. CanTalk, Certified Languages International, China One Call, CTS Language Link, Cyracom, E-C Translation & Localization, Fluential, Geslingua, ISM Interprétariat, LLE, Language Line Services, Language Services Associates, Lionbridge, Lyric Labs, Manpower Business Solutions, NetworkOmni, Pacific Interpreters, Polyglot Systems, Semantix, SpeakLike, Telelanguage, thebigword Group, Tolketjeneste, TransPerfect, Voxtec.
  • Related offerings. Fluential S-MINDS, Language Services Associates InterpreTrak, Polyglot Systems’ ProLingua, Telelanguage Interpreter Management and Scheduling Software (IMSS), thebigword Language Director,Voxtec Phraselator P2, Voxtec SQUID SQ.200.

Table of Contents
  • Topic
    • Telephone Interpreting: An Overview of Supply
    • On-Demand Interpretation for Multicultural Societies
  • Market Size
    • Who’s Who in Telephone Interpreting?
      • The Total Interpreting Market Reached US$2.5 Billion in 2007
      • By 2012, the Telephone Interpreting Market Will Approach US$1.2 billion
    • Vendor Challenge: Slowing Down the Price-Per-Minute Bleeding
      • Telephone Interpreting Prices Span a Very Wide Range
      • Surviving and Thriving Amidst Falling Prices
    • Three Trends Define the Next Generation of TI Companies
      • Tech-Savvy TI Firms Build Business Management Technology
      • Translation Providers Offer Telephone Interpreting and Vice Versa
      • Several Potential Replacements Show Promise
  • Implications
    • Identify and Understand the Decision Maker
    • Build Awareness to Grow the Market
    • Spread the Word among Existing Clients
    • Lobby for Language Legislation
  • Figures
    • Figure 1: Global Distribution of Top 15 Telephone Interpreting Companies
    • Figure 2: Total Market for Outsourced Interpreting Services (2007)
    • Figure 3: Projected Telephone Interpreting Revenue, 2007-2012
    • Figure 4: Core Functions of Interpretation Business Management Systems (IBMS)
    • Figure 5: Sample Dashboard for Interpretation Business Management Software
  • Tables
    • Table 1: Ranking of Top 15 Telephone Interpreting Companies for 2007