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TI Supply-Side Outlook 
 
Keywords
Telephone interpretation, over-the-phone interpretation, telephone interpreting, phone-based interpretation

Abstract
What is the current state of the telephone interpretation (TI) market? And what will happen in the next five years? In this report, we answer these questions. We provide detailed market size estimates for both the total interpreting market as well as the phone-based portion – and we discuss the portion that corresponds to the United States and the rest of the world. We also offer insight into the methodology behind our numbers, the underlying drivers of the TI business, and the implications for the future.

Benefits
In General:  Understand the market dynamics for interpretation services, and the details behind our market sizing methodology. Learn which companies show promise to improve their market share, and how much the industry stands to grow.
For Buyers:  Learn which companies are providing telephone interpretation services, their annual revenue, and how they are differentiated. Understand the competitive dynamics playing out behind the scenes, in order to make more informed assessments regarding which suppliers best meet your needs.
For Suppliers:  Identify the top competitors and learn about some of the competitive strategies employed by the top player in the market. Understand the potential for growth, and differentiation strategies.

Physical Details
Authors: Nataly Kelly and Donald A. DePalma
Date: 1 September 2009  
ISBN: 978-1-933555-70-6
Pages: 28

Companies
Language Line Services (LLS), Cyracom, Voiance, ISM Interpretariat, Lyric Labs, thebigword, Pacific Interpreters (PI), CTS Language Link, Language Services Associates (LSA), Language Learning Enterprise (LLE), Lionbridge, Semantix, Manpower, Cantalk, Telelanguage, Certified Language Interpreters

Table of Contents
  • Topic
    • Why This Report Matters
    • About This Report
    • Past Findings on the Market for Telephone Interpreting Services
  • Analysis
    • How We Size the Interpretation Market and Name the Players
    • The World’s 15 Largest Telephone Interpretation Suppliers
      • How We Estimated the Revenue for Three Companies
      • Three Major Phenomena Indicate the Health of the TI Industry
    • Recession? What Recession?
    • Why We Updated Last Year’s Estimates
    • The Total Interpreting Market Will Reach US$4.5 Billion in 2009
    • U.S. Suppliers Still Dominate the Telephone Interpreting Market
      • Global TI Market Distribution Will Shift in Coming Years
      • How Much Non-U.S. Opportunity Is There, Really?
    • Telephone Interpreting Cannibalizes the On-Site Market
    • Language Line Advances Its Market Leader Position
    • Four Competitors Nip at Language Line’s Heels
      • Cyracom Makes Its Debut Outside of Health Care with Voiance
      • British Competitor thebigword Gets a Little Too Close for Comfort
      • Pacific Interpreters Stands Alone as a Health Care Specialist
      • Language Services Associates – a “New” Face with Plenty of Experience
    • Language Line Plays Both Offense and Defense
      • Litigation Activity against Competitors Increases
      • Moving Ahead with Medical Certification
      • Employees versus Contractors… Does it Matter?
  • Implications
    • Three Indicators Will Define the Future of TI Suppliers
    • All in All, the TI Market is Still a Good Place to Be
  • Figures
    • Figure 1: The Language Services Market Sizing Methodology
    • Figure 2: Interpreting Services as a Percentage of the Language Services Market
    • Figure 3: Global Distribution of Projected TI Revenue for 2013
  • Tables
    • Table 1: Ranking of Top 15 Telephone Interpreting Companies for 2008
    • Table 2: Telephone Interpreting Revenue Growth (Reduction) by Company
    • Table 3: Projected Interpretation Revenues for 2009-2013
    • Table 4: Projected Telephone Interpretation Revenues for 2009-2013
    • Table 5: Potential Telephone Interpretation Revenue for 2009-2013
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