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User Forums: Getting Global Participation 
 
Keywords
user, forums, participation, customer, experience, level, online, community, global, language

Abstract
With the escalating importance of community-based interactions for brand-building, customer service, and even revenue generation, this research examines current best practices and updates our take on content and logic requirements for global customer experience in online user forums. The Quick Take also includes pitfalls to avoid when setting up an online community.

Benefits
In General:  Learn the user interface and site logic requirements and best practices for global user experience in online user forums. Avoid the pitfalls of creating separate online forums for each country.

Physical Details
Authors: Benjamin B. Sargent
Date: 1 January 2010 
Pages: 6

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