More and more language service providers (LSPs) are
obtaining ISO 9001 certification in recent years. ISO 9001 is a standard that
specifies requirements for a quality management system (QMS). It prescribes
good quality practices without mandating how a company should achieve them.
With some competitors already certified, LSPs often wonder whether they need to
jump on the bandwagon. This brief explores the reasons that LSPs consider ISO
9001 certification, top issues to review before seeking certification, and the potential
return on investment.