Vendors with great résumés can still fail miserably on a project.
How do language service providers identify suppliers that will provide
consistent deliverables that meet their quality requirements? CSA Research
interviewed vendor managers at LSPs on their practices for vetting the competencies
of translators, interpreters, and desktop publishers (see “Developing a Strong Supply Chain,” Nov15). This brief covers: 1) testing approaches; 2) tests
by service type; 3) testing process; and 4) recommendations on
establishing a solid system.