Like a leaky faucet, a process that creates losses here and
there can amount to a big bill at the end. Yet, most language service providers
pay very little attention to subtle waste, even when they abide by quality
management systems such as ISO 9001. In this brief, we use the principles and
lessons of Japanese process management to provide guidance for LSPs that strive
to achieve operational excellence to: understand the basics of waste; define types
of waste; and adopt techniques to identify and remove it.