How LSPs Can Remove Waste in the Process
by Hélène Pielmeier
September 21, 2016
September 21, 2016

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Like a leaky faucet, a process that creates losses here and there can amount to a big bill at the end. Yet, most language service providers pay very little attention to subtle waste, even when they abide by quality management systems such as ISO 9001. In this brief, we use the principles and lessons of Japanese process management to provide guidance for LSPs that strive to achieve operational excellence to: understand the basics of waste; define types of waste; and adopt techniques to identify and remove it.

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Pages: 6

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